Presbyterian Homes & Services · 3 weeks ago
Home Health Operations Director
Roseville
Full-time
Onsite
Lead/Staff, Director/Executive
$103K/yr - $129K/yr
5+ years expPresbyterian Homes & Services (PHS) is seeking a dynamic and experienced leader to join their Optage® Home Health division. The Home Health Operations Director will be responsible for overseeing daily operations, ensuring compliance with regulatory requirements, and leading an interdisciplinary team to deliver high-quality home and community-based services for older adults.
Hospital
Responsibilities
Serve as the Home Health Administrator, accountable to the state for all operations, licensure compliance, survey readiness, and regulatory reporting
Provide direct oversight of daily operations for Home Health, outpatient, and private duty services
Ensure effective integration of existing programs (e.g., skilled visits, private duty) with a focus on continuous quality improvement, customer service, health outcomes, staff development, and financial contributions
Establish and maintain operational policies, procedures, and practices that promote efficient, high-quality service delivery. Ensure all agency policies and clinical protocols are up to date and evidence-based
Oversee business continuity planning, operational risk mitigation, and survey readiness
Lead and develop an interdisciplinary team including nursing, therapy, and support personnel
Create and provide leadership for an effective management team, including talent development, organizational structure, and operating procedures
Partner closely with Clinical Administrator, Regional Care Managers, rehab leaders, physicians, and other stakeholders to ensure seamless coordination between clinical oversight and operational execution
Manage complaints or concerns from clients, families, employees, and other site customers in real time
Oversee incident reporting, patient safety initiatives, and adherence to HIPAA and privacy regulations
Ensure standards and accountability for capacity management, productivity, scheduling optimization, visit utilization, referral flow, timeliness of care, and documentation compliance
Monitor clinical capacity and adjust staffing models, caseload assignments, and regional coverage in partnership with regional teams
Utilize operational dashboards, KRAs, and performance metrics to track and improve agency performance (census, visit utilization, productivity, financial outcomes)
Drive standardization of workflows, processes, and performance expectations across all regions and service lines in alignment with organizational vision, mission, and goals
Ensure operational processes support growth targets, regulatory timelines, and Medicare Conditions of Participation
Collaborate with EMR system administrators and operational leaders to optimize workflows, reduce variation, and improve documentation compliance
Monitor compliance with state and federal guidelines in all agency operations
Ensure preparedness for emergencies and disasters affecting patients, staff, and agency operations
Lead strategic initiatives and operational readiness to support innovation, change, and growth
Provide leadership in the development of annual strategic and financial plans, including operational forecasting and resource allocation
Achieve or exceed financial, mission, and operational goals by managing revenue, expenses, and capital planning
Leverage operational data for decision-making using daily management systems, lean problem-solving, and standard work practices
Act as primary liaison with regulatory agencies, payers, referral sources, and community partners
Ensure smooth operational alignment and continuity of care between short-term rehab, home health, and outpatient therapy services, including back-office functions
Provide operational guidance for specialty services such as foot care clinics and annual vaccine clinics
Qualification
Required
Bachelor's degree or higher in health care preferred
A minimum of five (5) years' experience in health care, preferably in in a Medicare certified home health agency, senior living, and/or outpatient therapy
Demonstrated ability to write and implement policies and procedures
Knowledge of State & Federal regulatory requirements for home health and outpatient therapy. Working knowledge of regulatory compliance in the field
Knowledge of reimbursement under Medicare, Medicare Advantage, commercial payers, and private duty
Excellent written, interpersonal, and communication skills; adaptability, flexibility, and creativity
Ability to travel to PHS sites and work a flexible schedule to support site and organization needs
Excellent interpersonal, communication, and organizational skills
Proficiency with Microsoft Office, electronic medical records (EMR), and other common computer programs
Demonstrated ability to read, write, speak and understand the English language to communicate with all customers
Demonstrated compatibility with PHS' mission and operating philosophies
Benefits
Health, and dental, including applicable HSA & FSA
Employer Contribution to HSA for eligible Health Plans
Life insurance (AD&D)
Retirement, with eligibility for an employer match
Holiday pay and extended sick pay
Vision insurance
Voluntary short-term & long-term disability
Accident & hospitalization coverage
Education assistance programs
Accrue PTO (Paid time off)
Same-day pay
Employee assistance program (EAP)
College partnership educational discounts
Access to Learn to Live Resources
Company
Presbyterian Homes & Services
Presbyterian Homes & Services is a non-profit, faith-based organization.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Becky Rauen
Senior Vice President and Chief HR Officer
Debra Waedt
VP Partnership Management & Systems Alignment
Recent News
Minneapolis / St. Paul Business Journal
2024-12-17
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2024-02-14
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