Travis County Medical Society · 3 weeks ago
UTR Donor Services Account Manager
Austin, TX, US
Full-time
Onsite
Entry, Mid Level
2+ years expTravis County Medical Society is seeking a UTR Donor Services Account Manager to help maintain and develop relationships with tissue referral accounts. The role involves acting as the primary point of contact, exceeding tissue referral goals, and collaborating with internal departments to improve services and processes.
Health CareHealth DiagnosticsMedical
Responsibilities
Develop and maintain effective and successful shared service provider relationships
Maintain current contracts for all UTR referral sources
Serve as secondary spokesperson and point of contact on behalf of UTR with media, community and hospital donor referral sources as needed
Prepare periodic and special reports on referral activities
When appropriate, collaborate with various internal departments to improve communication, processes, outcomes, customer service, policies, and system modifications as necessary for assigned group accounts
Meet and exceed customer expectations and adhere to established quality practices while seeking to continually improve work performance
Collaborate and implement recruiting strategies for tissue referral sources to be approved by management
Execute those strategies to meet and exceed tissue referral goals within the assigned territory
Meet and exceed employee program expectations of AMO CommYOUnity! standards: Rewards & Recognition, Communication, Individuality, Integrity, Respect, and Pursuit of Excellence
Other duties and projects as assigned
Qualification
Required
High school diploma or equivalent is required
Minimum of 2 years account management preferably in the healthcare industry
Must be CTBS certified or be willing to test at next exam cycle after 1 year of employment
Must exhibit professional conduct and demeanor at all times
Must have excellent public speaking and communication skills, both verbally and written
Ability to self-start, organize and prioritize under changing conditions, manages multiple projects, and handles stressful situations
Must be able to work independently with little supervision
Must be able to work flexible hours, some evenings and/or weekends as necessary
Must be at least 21 years of age, have a valid Texas driver's license, proof of insurance, and an acceptable driving record
Preferred
Bachelor's degree or equivalent years' experience working in marketing or business communication, in a healthcare environment preferred
Spanish speaking a plus
Company
Travis County Medical Society
Travis County Medical Society offers healthcare services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Marshall Cothran
Chief Strategy Officer (CSO)
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