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Community Banks of Colorado · 1 week ago

Client Services & Solutions - Specialist II

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Community Banks of Colorado is committed to building strong relationships and providing exceptional client experiences. The Client Services & Solutions Specialist will support the bank’s call center by assisting clients with inquiries, preventing fraud, and ensuring adherence to established procedures.

BankingCommunitiesFinanceFinancial Services

No H1B

Responsibilities

Assist with client questions, complaints, and banking inquiries

Use effective communication, probing questions, and critical thinking to ascertain various needs while identifying any areas of fraud

Provide both internal and external Online Banking and Bill Payment support

Offer resolution for client concerns and offer relevant solutions for their personal banking financial needs

Build a rapport with clients and team members, treating them with respect and consideration regardless of their status or position

Maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position

Qualification

Fraud protection experienceClient servicing experienceMicrosoft ExcelMicrosoft WordBilingual in SpanishEnglishAnalyze situationsManage stressPrioritize tasksResponsivenessInterpersonal skillsCommunication skillsFlexibility