Becklar · 3 weeks ago
Customer Success Specialist
Ogden, UT
Full-time
Onsite
New Grad, Entry LevelBecklar is a company focused on workforce safety solutions, and they are seeking a Customer Success Specialist to act as a liaison between the company and its Connected Safety customers. The role involves account management, client engagement, content creation, and reporting to ensure customer needs are met effectively.
Information TechnologySecurity
Responsibilities
Account Management: Proactively become the primary point of contact with enterprises and resellers for all business functions and drive coordination between their contacts and internal departments as needed. This will include training clients on functionality of solutions and updates. Coordinate and understand internal developments with various Becklar departments and then proactively communicate relevant information to clients. Availability to support clients on call after hours
Client Engagement: Proactively research the needs of enterprises and work with internal partners to find solutions to the needs of the enterprise. Work with the enterprise to relay these solutions and help the enterprise build implement these solutions. Build and maintain relationships with day-to-day client contacts as a trusted advisor throughout multiple levels
Content Creation: Update and create training materials in a variety of mediums to train end users, and admins on Becklar Workforce Safety solutions
Reporting: Create and maintain various reports for the business on a weekly, monthly, and annual basis
Industry Knowledge: Maintain and learn knowledge in account management, safety, software, mobile app, device and connected safety industries with the ability to understand and communicate market factors
Maintain professionalism, security, and integrity to ourselves, co-workers, and customers
Other duties as prescribed - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Qualification
Required
Business or Technical Bachelor's degree required
Energetic and Professional personality
Ability to occasionally travel
Proficiency with Microsoft Office/Google Products
Strong interpersonal skills with the ability to work cohesively within a team environment
Self-manage with moderate supervision
Team player with can-do attitude
Results-oriented, creative-problem solver; Able to meet deadlines
Attention to detail, focus, follow-up and follow-through; methodical time management
Company
Becklar
Becklar is an innovative company in the IoT space with call center and IoT platform expertise.
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Graham Partners
2024-12-10Private Equity
2020-07-13Acquired
Leadership Team
Clint Halverson
Chief People & Administrative Officer
Tyler Tribe
Chief Technology and Product Officer
Recent News
2025-10-09
Company data provided by crunchbase