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Harris Teeter · 1 day ago

Full Time Customer Service Manager

FAYETTEVILLE, NORTH CAROLINA, STORE 393 - TRAEMOOR VILLAGE

Full-time

Onsite

Entry, Mid Level

1+ years exp

Harris Teeter is a retail company seeking a Full Time Customer Service Manager to supervise and coordinate the Customer Service Department. The role involves overseeing associates, ensuring compliance with company policies, and enhancing customer satisfaction through effective management and training.

E-CommerceFood and BeverageGroceryPharmaceutical

Responsibilities

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office

Is responsible with the overall direction, coordination, and evaluation of these departments

Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards

Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems

Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed

Provide immediate coaching/feedback to associates who are not in compliance with expectations

Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate

Qualification

Supervisory skillsCustomer serviceHT Internet softwareInventory softwareSpreadsheet softwareWord Processing softwareMathematical skillsCommunication skillsTraining participationInterpersonal skills

Required

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office

Is responsible with the overall direction, coordination, and evaluation of these departments

Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards

Perform floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems

Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed

Provide immediate coaching/feedback to associates who are not in compliance with expectations

Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate

Commitment to unparalleled customer service

Excellent communication and interpersonal skills

Willingness and desire to advance stores current position in the community through involvement in local activities

Willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales

Flexible enough to manage multiple tasks

Work effectively under pressure and with distractions

Demonstrate patience when interacting with the Customer Service associates and customers

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence, and memos [in English]

Ability to write simple correspondence [in English]

Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English

Knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's

Ability to perform these operations using units of American money and weight measurement, volume, and distance

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training

While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell

The associate is occasionally required to climb or balance and stoop, kneel, or crouch

The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches

Specific vision abilities required by this job include close vision, and depth perception

While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts

The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold

The noise level in the work environment is usually moderate