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InterCommunity · 1 day ago

FRONT DESK SPECIALIST - FULL-TIME, MON - FRI, 6:45 AM - 3:15 PM

Hartford, CT

Full-time

Onsite

Entry, Mid Level

$21.25/hr - $25/hr

2+ years exp

InterCommunity is a Federally Qualified Health Center Look-Alike committed to providing accessible, compassionate care. The Front Desk Specialist will be responsible for administrative duties and supporting healthcare professionals, ensuring smooth operations for clients and patients.

Health CareHealth DiagnosticsMedicalMental Health

Responsibilities

Greeting patients and clients

Answering calls and providing information to patients and healthcare professionals in a welcoming, trauma-informed manner

Maintaining schedule accuracy, including reminder calls, setting patients up with 'MyChart', accurate booking

Verifying insurance coverage, collecting co-pays

Billing and coding

Scanning and indexing medical records, correspondence, and other documents

Assisting with prior authorizations for medical procedures and treatments

Maintain patient flow in the waiting area, ensuring everyone is checked in and out

Maintain the cleanliness of the waiting room between facility staff visits

De-escalate using a trauma-informed approach when required

Maintain accurate and up-to-date documentation of patient assessments, care plans, progress notes, and services rendered

Ensure compliance with regulatory requirements and healthcare policies and procedures

Adhere to all federal and state regulations and guidelines

Always maintain patient confidentiality

Perform other duties as assigned

All agency staff are required to attend all mandatory department/agency meetings and trainings

All Support Staff are required to show proof of a CPR Certification within 60 days of official start date

Qualification

Electronic medical recordsMedical terminologyBillingCodingAdministrative Medical AssistantBilingual English to SpanishOrganizational skillsCommunication skillsTeam-oriented