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CRS · 2 weeks ago

Customer Service Claims Manager

Phoenix, AZ

Full-time

Hybrid

Mid, Senior Level

$50K/yr - $60K/yr

4+ years exp

CRS Temporary Housing is a leader in providing temporary housing solutions for individuals displaced from their homes. The Customer Service Claims Manager will support the Customer Claims team through coaching, training, and development while ensuring customer satisfaction and effective claim resolution.

CommercialHotelInsurance

Responsibilities

Provide leadership for a team of Customer Claims Specialists in support of our insurance company customers and their clients, the policyholders

Assist with new hire and experienced employee development, training and side-by-side coaching

Audits claims for employees to provide feedback on successes or areas of opportunities

Review Customer Claims Specialist procedure documents and recommend changes/updates as needed

Participate with on-call coverage (being available after hours if needed.)

Conducts performance evaluations

Assist with research, analysis, and metric reporting as needed

Partner with Sr. Customer Claims Managers and Leadership in planning and executing new procedures, goals, and special projects

Ensure customer satisfaction by prompt and proper resolution of questions and issues via email and telephone communication

Provide proper resolution of questions and escalated issues when necessary

Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company’s computer system

Performs other duties as necessary or assigned

Qualification

Customer Service ManagementCoachingTrainingProblem-SolvingMicrosoft Office SuiteMultitaskingMath CompetencyInterpersonal SkillsAttention to DetailCommunication Skills

Required

Previous Supervisor or Manager experience in a telephone customer service environment

Minimum of 4 years Customer Service experience

Stable work history with excellent attendance

Excellent written and verbal communication skills

Demonstrated interpersonal skills, successful working with all levels in the organization

Strong problem-solving skills with a proactive and innovative focus

Must demonstrate accuracy, attention to detail, and excellent organization skills

Strong ability to multitask. Sense of urgency and deadline oriented

Intermediate competency in math

Ability to demonstrate compassion and handle sensitive information

Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)

Preferred

Bachelor's degree preferred, in Business or related field

Typing speed 40 wpm or higher preferred

Benefits

Opportunity for monthly incentives

Company

CRS

Founded in 1989 as Corporate Relocation Specialists, CRS Temporary Housing established itself as the first temporary housing company to solely serve the insurance industry.

Founded in 1989

Phoenix, Arizona, USA

201-500 employees