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ION · 4 days ago

Service Delivery Manager (CoE)

Houston, TX

Full-time

Hybrid

Senior Level

7+ years exp

ION is a diverse group of visionary innovators providing trading and workflow automation software, high-value analytics, and strategic consulting. The Service Delivery Manager COE is accountable for the successful delivery of services associated with ION’s Center of Excellence program, focusing on business development, service quality, and customer satisfaction.

AccountingAsset ManagementFinanceFinancial ServicesSoftware

H1B Sponsor Likely

Responsibilities

Define CoE scope and strategy for delivery to meet customers’ business requirements

Responsible for driving customer satisfaction through focus on accountability and quality, including regular customer account reviews

Manage CoE resource and revenue to the agreed budget, including revenue forecasting and impact analysis

Point of contact for customer escalation issues

Improve service maturity of CoE business line to increase efficiency. Establish methodologies and processes to ensure quality, consistency, repeatability, and efficiency in solution delivery

Expand CoE business line financial contributions. Work with Sales and Account Management to develop a CoE program tailored to the customers’ requirements

Demonstrate reliability in execution of quality CoE services and demonstrate success in delivery of contracted services

Own CoE engagements in ION’s resource management system (Kimble), update resource demand profiles and support resource owners with resource allocation

Manage resource demand, attend staffing calls in respective areas and follow escalation process

Provide regular reporting on CoE Service utilization and margin by customer and service type

Increase awareness and value recognition of CoE service to develop pipeline and customer references

Qualification

Client-facing skillsLeadership skillsProject managementFinance backgroundIndustry experienceInterpersonal skillsWritten communicationOral communicationTeam collaboration

Required

Bachelor's Degree or Master's Degree in Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field

Excellent client-facing/influencing skills

Excellent interpersonal skills

Excellent written and oral communication skills

Ability to work as part of a project team structure

Ability to work onsite at client locations

Ability to manage portfolio of COE engagements at any given time

Proven leadership skills with teams of five or more professionals

7+ years of experience with comprehensive life cycles at ION or other software, consulting, or systems integration firm with delivery responsibility to client organizations

7+ years of relevant industry experience

Company

ION

Glassdoor3.3

ION Group provides solutions for electronic trading, position management, pricing, risk management, and downstream processing for clients.

Founded in 1998

New York, New York, USA

10001+ employees

https://iongroup.com

H1B Sponsorship

ION has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (2)

2021 (4)