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SoftPro · 1 month ago

Real Estate Customer Solutions Analyst

Raleigh, NC

Full-time

Hybrid

Entry Level

2+ years exp

SoftPro is the nation's leading provider of real estate closing and title insurance software. They are seeking a Real Estate Customer Solutions Analyst to join their Customer Solutions team, responsible for resolving application issues and assisting customers throughout the Real Estate closing process.

ComputerReal EstateSoftware

Responsibilities

Resolve Real Estate industry application issues for all SoftPro applications, primarily SoftPro Select, and accompany services/utilities

Assist SoftPro customers with various tasks, including but not limited to, CDF/file balancing, reconciliation of trust accounts, and other related pieces of the Real Estate closing process

Accurately document all customer issues, and resolution steps, and gather feedback in support tracking software

Providing a high level of customer service to each customer he/she works with at all times

Ability to handle several priorities and manage knowledge of multiple products and their features

Additional duties as assigned

Qualification

Real Estate Closing proceduresProblem Solving skillsSoftPro experienceCustomer Service experienceMicrosoft Windows proficiencyTyping proficiencyMath proficiencyTroubleshooting skillsAnalysis skillsTesting skillsCommunication skillsOrganizational skillsInterpersonal skills

Required

Experience with the Real Estate Closing and Title Insurance procedures

The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment, and have great problem solving/troubleshooting skills

Quick learner, eager to learn new technologies that provide solutions for the Real Estate closing and title industry

Excellent communication, organization, and interpersonal skills

Strong Problem Solving, troubleshooting, analysis, and testing skills

Must be familiar/comfortable with working in the Microsoft Windows operating system and applications

Proficient in typing and math a must!

2 years of previous Customer Service experience