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City of Fort Worth · 5 days ago

Business Process Analyst II

Fort Worth, TX

Full-time

Onsite

Mid Level

$35.43/hr - $46.06/hr

4+ years exp

The City of Fort Worth is one of the fastest growing large cities in the U.S. and is seeking a Business Process Analyst II to serve as the primary system administrator for ActiveNet, the City's recreation management platform. The role involves managing system configurations, supporting staff, and ensuring data integrity to improve departmental operations.

Business DevelopmentConsultingGovernment

Responsibilities

Serve as the department’s system administrator and business owner for ActiveNet, managing configuration and daily use of all modules including programs, memberships, facilities, reservations, POS, and customer interfaces

Administer system users, roles, and permissions; ensure accurate cash handling workflows, permit approvals, account balances, and system access controls

Act as primary support for internal staff; troubleshoot system issues and coordinate resolution with the Active Network vendor and City IT as needed

Perform business and operational analysis using system data to support effective utilization, reporting, and continuous improvement

Configure and maintain related interfaces and tools, including ActiveNet HUB dashboards, CMS, digital signage, Team Sideline, and other integrated applications

Develop, maintain, and deliver standard and ad-hoc reports using ActiveNet tools and Microsoft Office (and related query/reporting tools as needed)

Provide system training, documentation, and guidance for new, seasonal, and experienced staff to ensure consistent and correct system usage

Ensure data quality, system integrity, and compliance through regular audits, account maintenance, and quality assurance reviews

Support internal and external audits by responding to findings and maintaining documented procedures and controls

Administer and support complementary systems such as ePACT, Healthy Contributions, and Tivity Health

Serve as technical liaison between Park & Recreation, Finance, IT, other City departments, and external vendors

Assist with financial processes including reconciliations, chargebacks, refunds, and write-offs in coordination with Financial Management Services and PARD Sr. Accountant

Respond to customer inquiries related to online registration, accounts, and system use; route program-specific or policy questions appropriately

Perform other related duties in support of departmental operations and comply with all City attendance, personnel, and conduct policies

Qualification

ActiveNetBusiness analysisFinancial systemsMicrosoft ExcelPower BISystem trainingCollaborationAdaptabilityDetail-oriented

Required

Bachelor's degree from an accredited college or university with major course work in Business Administration, Public Administration, Information Systems, or a related field and four (4) years of business experience and business analysis experience

Valid Texas driver's license