Delta Dental Ins. · 2 days ago
Supervisor Provider Onboarding
Alpharetta, GA
Full-time
Onsite
Senior Level
$57K/yr - $119K/yr
5+ years expDelta Dental Ins. is dedicated to safeguarding the health and financial stability of their employees and their loved ones. They are seeking a Supervisor for the Provider Onboarding department to oversee daily activities, ensuring productivity, quality, and accuracy in provider contracting and credentialing processes.
Health CareHealth InsuranceInsurance
No H1B
Responsibilities
Supervise staff including staff evaluation and performance monitoring; trains and coaches staff to assist in professional development and ensure superior work quality
Develop and oversee the maintenance of training and procedure manuals encompassing all job functions
Ensure work and projects are completed accurately and within schedules; take corrective action, as needed
Monitor workload and inventory within the department to determine appropriate allocation of staff/resources; make adjustments as needed to ensure the team meets production expectations and adheres to performance guarantees and customer service levels
Actively support all functional areas relating to the provider contracting and credentialing processes; advise and provide guidance on related questions and functions and/or escalations
Manage cross-functional communication regarding service levels, department initiatives, issue resolution, and other items that may impact performance guarantees and service to the providers
Manage identified process improvement and escalation issues related to provider contracting and credentialing and provide recommendations to leadership; execute approved initiatives
Prepare and maintain productivity and inventory reporting statistics and review with staff members and leadership
Qualification
Required
5+ years as IC w/Associate's degree; 0+ years supervisory
Strong organizational and time management skills with the ability to multi-task while maintaining attention to detail
Strong analytical, critical thinking and problem-solving skills
Excellent written, verbal, and interpersonal communication skills; ability to interact well with all levels of staff and outside contacts
Strong leadership skills with the ability to encourage teamwork
Knowledge of group configuration processing policies, guidelines and systems
Knowledge of Delta Dental products, policies, claims, eligibility and underwriting procedures and guidelines
Knowledge of health care industry issues
Ability to present written information and findings, communicate concepts, and make executive-level presentations
PC literacy; MSOffice skills (Outlook, Word, Excel, PowerPoint, MS Teams)
Benefits
Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
Company
Delta Dental Ins.
At Delta Dental, we’re behind millions of smiles and counting.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Goldman
VP, Infrastructure & Operations
Ben Sieke
Director, Talent Development and Learning
Recent News
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