Fiserv · 1 day ago
Senior Client Service Professional
Stafford, TX
Full-time
Onsite
Mid, Senior Level
4+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Senior Client Service Professional will drive continuous improvement of healthcare service management practices and ensure high client satisfaction through effective service delivery and operational resilience.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Lead end-to-end service management processes (incident, problem, change, request) to ensure high-quality delivery and client satisfaction
Collaborate with cross-functional teams to design and implement service improvement strategies, process documentation, and operational runbooks
Monitor and analyze service delivery performance and SLAs; produce KPI dashboards and reports to identify trends and improvement opportunities
Provide hands-on guidance and support to junior team members on ITSM best practices and tool usage
Handle escalated client issues, coordinate root cause analysis, and drive timely resolution and communication
Maintain strong client relationships, translate requirements into measurable service improvements, and ensure delivery meets client expectations
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary
Qualification
Required
4+ years of experience in IT service management and IT operations
2+ years of experience in ITIL framework implementation and lifecycle practices
2+ years of experience in incident and problem management processes
4+ years of experience in change and release management
4+ years of equivalent combination of educational background, related experience, and/or military experience
Preferred
Experience in ServiceNow platform configuration, administration, and integrations
Project Management Professional (PMP) or experience leading Agile/Scrum delivery for ITSM projects
Familiarity with cloud platforms (AWS, Azure) and ITOM/monitoring tools (Splunk, New Relic)
Experience with automation/orchestration tools (Ansible, Terraform) and ITSM integrations
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
2026-01-12
Company data provided by crunchbase