Apply on Employer Site

Hobart Institute of Welding Technology · 5 months ago

Desktop Support Administrator

Troy, OH

Full-time

Onsite

Entry Level

2+ years exp

Hobart Institute of Welding Technology is seeking a Desktop Support Administrator to provide front-line technical support for staff, faculty, and students. This entry-level role involves troubleshooting IT issues, maintaining help desk operations, and assisting with general office duties.

Education Management

Responsibilities

Serve as an administrator for various IT systems and software at HIWT, including S2, Centurion, Axis, and others

Provide Tier 1 desktop support for end users, including troubleshooting of PCs, printers, mobile devices, and software

Maintain the Help Desk ticket system; document and assign tickets appropriately; escalate to MSP as needed

Assist with setup and deployment of desktops, laptops, tablets, and classroom AV equipment

Support basic user account management (password resets, account creation, etc.) in coordination with MSP

Serve as point of contact for coordination with IT vendors and service providers (internet, phones, etc.)

Provide technical support for the emergency alert system, in coordination with the internal Safety & Security team and outside system vendors, ensuring system functionality at all times

Maintain organization of IT equipment, supplies, and inventory

Order and manage office supplies and technology accessories from approved vendors

Assist in supporting student device distribution and usage, including tablets and LMS access

Help streamline file storage and digital organization processes across departments

Support internal events or special projects that may require setup or logistics coordination

Work alongside instructors, staff, and leadership to understand and support their operational needs

Help document procedures and user guides for frequently asked technical questions

Participate in minor project coordination involving technology or facilities

Participate in inventory checks, room setups, or occasional facility tasks

Other duties as assigned

Qualification

Windows OSMicrosoft Office SuiteHelpdesk experienceActive DirectoryIT-related certificationsCustomer service skillsCommunication skillsProblem solvingAttention to detailAdaptability