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NEOGOV · 1 week ago

Program Enrollment Coordinator (Analyst Level)

San Rafael, CA

Full-time

Onsite

Entry Level

$92K/yr - $124K/yr

1+ years exp

NEOGOV is offering an exciting opportunity for a Program Enrollment Coordinator to contribute to innovative transit services in Marin County. The role involves leading the enrollment process for specialized transportation programs, providing customer service, and supporting community engagement efforts.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Review and determine program eligibility for applicants and process enrollments/recertifications for Marin Access services and programs

Provide information, referrals, trip planning, and technical assistance to riders and community members

Support program analysis and reporting

Monitor customer service issues and respond to elevated customer inquiries

Assist with administration and oversight of programs such as Intro to Mobility, Volunteer Driver, and Fare Assistance

Assist with training and oversight of customer-facing call centers to ensure a consistent, high level of service is provided to all callers

Support implementation and oversight of Marin Transit specialized programs (e.g., Travel Navigator, Clipper Institutional passes)

Support ADA compliance efforts and required program reporting

Support community outreach, presentations, travel training, and events (Spanish/English communication often required)

Provide staff support to advisory committees such as the Marin Paratransit Coordinating Council and Marin Mobility Consortium

Represent Marin Transit at public meetings, hearings, and regional task forces

Provide customer service support, including Clipper assistance and occasional front-desk coverage, as needed

Collaborate with cross-functional teams to achieve departmental and organizational goals

Qualification

Customer serviceData analysisADA complianceFluency in SpanishOrganizational skillsConfidentialityJudgment skillsEmotional intelligenceTime managementCollaboration

Required

Strong customer service skills including the ability to work with and support the needs of older adults and those with disabilities

Ability to work with confidential information

Excellent judgement and independent decision-making skills

Strong attention to detail to ensure accuracy and completeness of all assigned tasks

Ability to manage and organize tasks, information, and workflows efficiently to prevent confusion and missed details

Bachelor's degree in relevant fields such as social work, Human Services, Gerontology, Public Administration, Public Health, Sociology, or a related field

1-2 years of experience in client intake, eligibility screening, case management, mobility management, senior services, or similar public-facing human services work

Experience working with older adults and individuals with disabilities is strongly preferred

Preferred

Understanding of the Americans with Disabilities Act (ADA) preferred

Fluency in Spanish strongly desired

Comfortable working with and analyzing data

High levels of emotional intelligence, self/social awareness, self-management, empathy, and curiosity

Ability to positively collaborate and build/maintain authentic and trusting relationships

Ability to identify potential issues and develop pre-emptive strategies to address them

Possesses strong organizational skills and self-discipline to manage workload, maintain focus, and ensure consistency for all assigned tasks despite distractions

Ability to interpret regulations and program requirements