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Acqualina Resort & Residences on the Beach · 1 week ago

Director of Learning and Development

Sunny Isles, FL

Full-time

Onsite

Lead/Staff, Director/Executive

2+ years exp

Acqualina Resort & Residences on the Beach is committed to investing in their people to create a happy and prosperous future. The Director of Learning and Development plays a critical role in achieving consistent Five-Star performance by designing and implementing high-level training programs and overseeing service inspections to uphold brand standards.

HospitalityHotelLifestyleResorts

Responsibilities

Ensure Acqualina brand standards are adhered to by department managers and team members

Oversee all aspects of Forbes and LQA training programs as well as development and assessment opportunities

Conduct onboarding Credo Card training as well as Brand Services Manual training

Meet with GMs and Directors to identify needs and implement training sessions that meet those needs

Participate in Department Pre-shift Meetings, All Department All Staff Meetings and other Committee Meetings as needed

Conduct site inspections and property audits to ensure compliance with quality standards and report findings, communicate corrective action on the spot to team members/leaders. Prepares Needs Analysis

Establish and maintain quality control metrics, Key Performance Indicators (KPIs), and benchmarks to measure and monitor quality performance

Maintain complete knowledge of SOP procedures. Ensures all department SOPs are reviewed annually and updated accordingly. Audits SOPs with department managers to ensure Forbes and Leading standards are incorporated into procedures

Maintain and update Acqualina Service Brand Standards Manuals; coach leaders on the use for training

Inspect grooming and attire of all team members; rectify any deficiencies with employees on the spot and report to management

Observe team member interaction with guests and residents; resolve discrepancies with any service standards

Lead Train the Trainer Program and monthly meetings

Prepare Master Company Training Schedule and recommendations to enhance Employee Recognition Programs

Audit DLC and job descriptions to ensure each employee has signed off on their duties. Management hires require a 30, 60, and 90 goal outline as well as an on boarding training schedule. Ensure that all line staff employees have training manual for position and have signed off on their respective training before having to perform duty on own

Review Acqualina standards and pre-shift meeting schedules with department managers. Also review status of role play

Identify and coordinate outside training sources which address the company’s training needs

Conduct upskilling training programs/sessions

Conduct Risk and Safety training on a monthly basis, with ArmHR representative assistance

Create a career development program

Maintain confidentiality and security of employee and company records as well as all business strategies

Attend designated meetings

Prepare and send all designated corporate reports

Foster and promote a cooperative working climate, maximizing productivity and employee morale

Follow up on assignments and special projects given by the Executive Committee

Monitor and work with departments on cleanliness and organization of assigned work areas

Arrange meeting room requirements when training a large group of individuals

Establish procedures for maintaining high levels of service quality, standards, and safety

Accept additional duties as needed and directed

Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings

Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed

Visionary Leadership--Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates

Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others

Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce

Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values

Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity

Strategic Thinking--Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions

Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions

Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals

Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans

Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality

Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly

Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly

Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events

Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan

Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed

Innovation--Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention

Qualification

Training experienceLuxury hotel industryForbes 5 Star StandardsLeading Hotels LQA StandardsStatistical reportsCulturally diverse workforceFluency in SpanishJudgmentProfessionalismCommunication skillsLeadership skillsTeamworkStrategic thinkingAdaptability

Required

College degree

2-3 years training experience, preferably in the luxury hotel industry

Fluency in English. Strong verbal, written, and non-verbal communication

Proficiency in computer applications

Experience in managing a culturally diverse workforce

Ability to perform job functions with attention to detail, speed and accuracy

Ability to demonstrate leadership and management skills

Ability to prioritize and organize

Ability to be a clear thinker, remaining calm and resolving problems using good judgement

Ability to follow directions thoroughly

Ability to understand guest's and residents service needs

Ability to work cohesively with co-workers as part of a team

Ability to work with minimal supervision

Ability to maintain confidentiality of guest and resident information and pertinent resort data

Preferred

Fluency in a foreign language, preferably Spanish

Previous guest relations training

Previous experience in hospitality industry, preferably an ultra-luxury hotel

Familiarity with preparing statistical reports

Knowledge of Forbes 5 Star Standards

Knowledge of Leading Hotels of the World LQA Standards

Knowledge of AAA 5 Diamond Standards

Benefits

Medical, Dental, Vision Insurance

Life Insurance

401K Program

Paid Holidays and Vacation

Outstanding Recognition and Awards Program

Effective Training Programs

Tuition Reimbursement

Complimentary Parking and Meals in Dedicated Employee Restaurant

Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases

Management Programs to Progress on Your Career Journey

Health and Wellness Fairs

Company

Acqualina Resort & Residences on the Beach

The sophistication of a Mediterranean villa combined with the beautiful oceanfront location on Florida’s Riviera makes Acqualina Resort & Residences on the Beach the perfect 5 star, 5 diamond vacation resort.

Founded in 2006

Ocean Isle Beach, North Carolina, USA

201-500 employees