Link Solutions, Inc. ยท 1 week ago
PC Support Technician
Leavenworth, KS, USA
Full-time
Onsite
Entry, Mid Level
2+ years expLink Solutions, Inc. delivers reliable and effective Information Technology services to government clients. They are seeking a PC Support Technician to provide various computer hardware and software services to end users, ensuring the seamless operation of government IT systems.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe
Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications
Install, set up, relocate, configure, troubleshoot, and support PC/server hardware and software
Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance
Install and configure network interfaces and internet connections
Diagnose network cable and configuration problems
Coordinate support with the local Network Enterprise Center
Services support tickets for Training Management Directorate (TMD) users
Implement and design an organization-wide set of standards for future and existing information systems
Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions
Qualification
Required
Must be a US citizen
Must be able to obtain and maintain a DoD Secret Security Clearance
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
Two (2+) years in a PC Support Technician role or relevant field
Skilled in installing, configuring, troubleshooting, and supporting PC/server hardware and software
Experienced in diagnosing network cable issues and configuring network interfaces and internet connections
Proficient in providing help desk support, identifying technical issues, and offering temporary solutions
Capable of responding to user inquiries and providing technical assistance on PC systems and applications
Windows workstation systems administration training
Have and maintain a CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop
Preferred
Active Secret Clearance
BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts
IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.)
Associate's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts
Experience coordinating support with the Network Enterprise Center and managing support tickets for TMD users
Ability to function independently and as a team player in a fast-paced environment
Excellent communication skills (written and oral) and interpersonal skills
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Benefits
Paid holidays
Paid time off
Medical
Dental
Vision
Company-paid long and short-term disability
Life insurance
Referral bonuses
Relocation reimbursement incentive
Certification reimbursement program
Retirement
Company
Link Solutions, Inc.
Link Solutions, Inc. provides IT Infrastructure Support, Application Development, Cybersecurity and Virtualization, Cloud and Mobility services to U.S.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase