Heartland Co-op · 1 month ago
Computer Technician & Help Desk
Clive, IA
Full-time
Onsite
Entry Level
2+ years expHeartland Co-op provides technical support to users by troubleshooting problems and maintaining hardware and software. The role involves maintaining network hardware, supporting remote users, and training users on equipment usage.
Agriculture
Responsibilities
Maintains network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling. Ability to work with corporate vendors including Internet service providers, hardware and software providers and any other third party company
Help with replacement of computer equipment such as terminals, monitors, and printers
Effectively support remote users via phone to avoid making unnecessary trips out to locations
Effectively support network users in all areas including, but not limited to, their respective user environment, various directory maintenance, teleco, smart phones, and security compliance
Maintain IT inventory assets
Trains users on basic hardware, software and equipment usage
Responds to the needs and questions of users concerning their access to resources on the network and the basic operation of various software programs
Communicates with other departments to report and resolve software, hardware, and operations problems
Consults with department managers to develop system solutions consistent with organizational objectives
Installs and tests software upgrades
Able to travel to locations throughout Heartland Co-op
Must maintain valid driver’s license and commercial insurability at all times
Other duties as assigned by management
Qualification
Required
Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases
Ability to deal with a variety of abstract and concrete variables
Knowledge of Microsoft Office Suite
Basic PC and network communication troubleshooting techniques
Basic PC, client and printer configuration skills
Basic working knowledge of PC administration
Basic understanding of maintaining, updating and reloading operating systems
Overall ability to solve problems with little need for assistance
Must maintain valid driver's license and commercial insurability at all times
Company
Heartland Co-op
Heartland Co-op is a farming company providing grain and agriculture supply.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase