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Univista Insurance · 1 week ago

CSR Sales Representative

Saint Cloud, FL

Full-time

Onsite

Entry Level

$14/hr - $16/hr

1+ years exp

UniVista Insurance is seeking a highly motivated and professional Bilingual Customer Service Sales Representative to join their team. The role involves handling customer inquiries, resolving issues efficiently, and actively promoting products and services, with a focus on providing a positive customer experience.

Insurance

Responsibilities

Handle incoming calls from customers promptly and professionally

Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services

Identify customer concerns and resolve them effectively to ensure a positive experience

Utilize problem-solving skills and product knowledge to address inquiries and complaints

Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions

Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements

Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities

Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions

Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary

Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines

Attend necessary sales and customer service training sessions

Execute local store marketing initiatives and other marketing efforts

Represent the company in all business-related activities

Perform other duties as assigned

Qualification

Customer service experienceBilingual (English/Spanish)CRM systemsSales experienceProfessional demeanorProblem-solving skillsOrganizational skillsTime management skillsCommunication skills