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InnovAge · 1 day ago

Scheduling Coordinator

San Bernardino, CA

Full-time

Onsite

Entry Level

$21.15/hr - $24.33/hr

1+ years exp

InnovAge is dedicated to empowering seniors to live independently through its Program of All-inclusive Care for the Elderly (PACE). The Scheduling Coordinator plays a crucial role in participant care by scheduling appointments, coordinating with providers, and performing clerical duties to support clinic functions.

Health CareHome Health CarePersonal Health

Responsibilities

Schedules appointments with internal providers and with external network specialists’ offices for consultations and procedures as ordered by PACE primary care physicians

Assists in prioritizing the scheduling of participants by consulting with medical staff, on a daily basis, to manage the participant flow

Works as a liaison to these specialists’ offices for coordinating care and relaying information to PACE operations leadership team as appropriate

Coordinates with the transportation department to schedule outside and special in-house appointments for participants

Ensures that appointment information is relayed to the appropriate departments and caregivers as necessary in addition to notifying participants and their families of appointments and transportation arrangements

Coordinates escorts with the ADHC staff

Takes information from participants to start the triage process for those seeking care without a scheduled appointment

Greets and checks in participants for clinic appointments, performs any necessary documentation in medical records, and performs computer entries to update participant information

Answers clinic telephone calls and directs calls and messages to appropriate parties or voice mail as requested

Performs data entry of participant information, diagnostic orders, test results and data PACE information per established procedures

Maintains inventory of clinic supplies and puts needed supplies on re-order list. Ensures that necessary supplies are always available

Performs any necessary filing or clerical duties necessary to complete charting requirements

Completes weekly audits as assigned

Confirms that lab results are received and contact the lab company as needed for additional information

Requests consultation notes and diagnostic tests by fax as needed