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David Weekley Homes · 2 weeks ago

Manager, IS Desktop Support

Houston, TX

Full-time

Onsite

Mid, Senior Level

7+ years exp

David Weekley Homes is seeking a highly capable Manager, IS Desktop Support to lead our desktop and end-point support services team. In this role, you’ll ensure that our Team Members receive responsive, high-quality technology support, while managing day-to-day operations and leading a team of support professionals.

ConstructionProperty DevelopmentReal EstateResidential

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Lead, coach, and develop a team of Desktop Support and Field Support Specialists

Oversee daily operations for incident and request resolution, hardware/software deployment, device imaging, refresh cycles, and lifecycle management of end-user technology

Track and report on key metrics (e.g., SLA compliance, first-contact resolution, CSAT) and drive continuous improvement

Act as escalation point for major or complex support issues, communicating effectively with other IT groups and leadership

Partner with Infrastructure & Security teams to ensure endpoint security, device management (e.g., Microsoft 365, Azure AD, Intune), and compliance with corporate standards

Manage vendor relationships, hardware procurement, warranty / repair logistics, and software licensing for end-user devices

Develop and maintain standard operating procedures, knowledge base articles, and training programs to improve service quality and efficiency

Assist in budget planning, device inventory management, and asset tracking to support IT lifecycle initiatives

Qualification

Desktop/End-user supportWindows 10/11Microsoft 365Active Directory/Azure ADITSM/ticketing systemsLeadershipCustomer-centric mindsetServant-leadership styleBasic networkingAsset managementService-management best practicesCertifications MicrosoftCertifications CompTIACertifications ITILCommunication

Required

Has 7+ years of experience in desktop / end-user support, including at least 3 years in a supervisory or management role—preferably in a multi-site or enterprise environment

Embodies a collaborative, servant-leadership style aligned with DWH's culture of putting Team Members first, striving for excellence, and fostering continuous improvement

Understands Windows 10/11, Microsoft 365, Active Directory/Azure AD, Intune, endpoint imaging/deployment, and basic networking (DNS, DHCP, VPN)

Is familiar with ITSM/ticketing systems, asset management (NinjaOne), and service-management best practices (e.g., ITIL)

Demonstrates strong leadership, excellent communication skills (technical and non-technical audiences), and a customer-centric mindset

Certifications such as Microsoft Certified: Modern Desktop Administrator, CompTIA A+ / Network+ / Security+, or ITIL v4 Foundation are

Benefits

Health Insurance - Medical, Dental and Vision

401k and discretionary 8% match

Employee Stock Ownership Plan

Profit Sharing

Vacation, Paid Holidays, plus PTO

New Home Discount for Team Member and Family

College Scholarship Program

Community Outreach

Sabbaticals

And more!

Company

David Weekley Homes

Glassdoor4.5

David Weekley Homes is a real estate company that offers construction and helps to buy homes.

Founded in 1976

Houston, Texas, USA

1001-5000 employees

http://www.davidweekleyhomes.com

H1B Sponsorship

David Weekley Homes has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)