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PartnerCentric, Inc. · 1 month ago

Junior Technical Operations Specialist

New York, NY

Full-time

Hybrid

Entry Level

1+ years exp

PartnerCentric, Inc. is seeking a Junior Technical Operations Specialist to support their technical operations team. This role involves executing client onboarding, integrations, and tracking implementations while providing technical support and issue resolution to ensure operational excellence for clients.

AdvertisingMarketingProfessional Services

Responsibilities

Respond to technical support inquiries and tickets within 24 hours, ensuring timely communication and professional client interactions

Troubleshoot integration and tracking issues across platforms such as Impact, Partnerize, CJ, and ShareASale

Work closely with senior team members to resolve discrepancies in tracking, reporting, and data accuracy

Document all resolutions, root causes, and prevention recommendations

Assist in new client integrations, tracking implementations, and postback/pixel QA under the guidance of senior specialists

Support setup of GA4, Google Tag Manager, and affiliate partner integrations

Perform product feed QA, monitoring for errors and data mismatches

Execute test scenarios to ensure accurate conversion and click tracking before client go-live

Maintain up-to-date SOPs and client technical records

Contribute to internal documentation of recurring issues and resolutions to improve efficiency

Participate in internal training sessions to strengthen knowledge of affiliate, analytics, and marketing platforms

Work with the Client Services and Sales teams to ensure technical deliverables align with client needs

Identify opportunities to streamline recurring workflows and suggest process improvements

Escalate complex issues appropriately and follow up to ensure resolution

Qualification

Technical supportIntegration assistanceAffiliate platformsWeb trackingAPIsHTMLAnalytical skillsCustomer service mindsetCommunication skillsOrganizational skills