Citi · 4 days ago
Collections Specialist - Train Onsite Work from Home. Salary up to $20/hourly - Johnson City, TN
Johnson City, TN
Full-time
Onsite
Entry, Mid Level
$20/hr - $20/hr
1+ years expCiti is a financial services company seeking a Collections Specialist. This role involves performing moderately complex collections tasks, using negotiation skills to resolve high-risk calls, and coaching lower-level collectors while ensuring compliance with applicable laws and regulations.
BankingFinanceFinancial Services
Responsibilities
Performs Collections Specialist 3 duties plus:
Uses advanced negotiation skills to resolve High Risk calls
Coaches/trains lower level Collectors and new team members
Prioritizes workflow to help identify process improvements
Interprets procedures/ instructions by choosing among alternatives to resolve problems
Works under limited supervision. May support an expansive array of products/services
Demonstrates technical/administrative expertise
Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined
Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualification
Required
Attached resume is required in order to be considered for this position
This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN 37615
After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required
The Collections Specialist 4 performs moderately complex and varied assignments
Most of the impact is related to quality of execution
Works with limited supervision
May service an expansive array of products/services
Demonstrates technical/administrative expertise
Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards
The technical procedures for this level are well defined
Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function
Exchanges moderately complex information with others
There may be occasional handling of awkward contacts
Basic knowledge of the organization and its policies required
Applies research, information gathering and analysis skills to factual information
Applies judgment based on practice and precedence
Selects the best course of action from a broad array of defined options, understanding the consequences of each
Uses advanced negotiation skills to resolve High Risk calls
Coaches/trains lower level Collectors and new team members
Prioritizes workflow to help identify process improvements
Interprets procedures/instructions by choosing among alternatives to resolve problems
Works under limited supervision
May support an expansive array of products/services
Demonstrates technical/administrative expertise
Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined
Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
1-3 years experience
High School diploma or equivalent
Must work a set Saturday or Sunday
Must work a minimum of one night per week
Preferred
previous Collections experience preferred
work under pressure Decision making Problem solving Negotiation
Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area
Benefits
Day 1 Health Benefits!
State of the Art facility
Flexible Work Strategies
Collaborative team environment
401(k) match
Tuition Reimbursement
Dental Insurance
Vision Insurance
Paid parental leave
Paid time off
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-20
2026-01-15
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