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Omni Hotels & Resorts · 1 day ago

Sales Administrative Assistant

Fort Lauderdale, FL

Full-time

Onsite

New Grad, Entry Level

Omni Hotels & Resorts is preparing to open the Omni Fort Lauderdale Hotel in Fall 2025, which will be a significant addition to South Florida's hospitality landscape. The Sales Administrative Assistant will play a crucial role in supporting the sales team, managing correspondence, and ensuring client needs are met as part of the pre-opening team.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

Schedule & prioritize workload to meet deadlines of all managers

Type and distribute all correspondence, including proposals, booking notices, letters, contracts, etc. for assigned managers, ensuring that all correspondence is 100% accurate

Utilize Delphi correctly, to ensure managers can accurately track, book and follow-up on all accounts/bookings

Assist in the accurate distribution of lead caching by territory

Assist Sales Team with all Site preparation and support with sales kits / brochures etc

Assist managers with sales calls and participate in sites, FAMs, trade shows and other related market events as required

Assist Sales with collecting & routing favors ( e.g. rooms/ loyals /VIPs/upgrades) for individual reservations through the Group Reservations Coordinator.  Confirmed Group requests go through Group Reservations Coordinator/Conference Services Manager

Maintain account/booking files and ensures that all information is included in file , i.e. accurate traces, turnover-checklist, history, letters, emails, deposits, letters, etc

Ensures that all managers receive messages in a timely manner . (Messages to include name and phone number of callers , date and time call received)

Coordinated general office functions

Liaise with other hotel departments to help ensure Sales clients’ needs are met/exceeded

Performs other duties as assigned by man ager

Qualification

DelphiMicrosoft ExcelCatering experienceSales support experienceCustomer serviceOrganizational skillsCommunication skillsProblem-solving

Required

Previous catering, convention services, or sales support experience required (Large convention hotel preferred). Other relevant event, meeting planning, or hotel operations experience will be considered

High school education required, college degree preferred

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies

Ability to work cohesively with co-workers both within and outside of your department

Ability to think clearly, quickly and make concise decisions

Ability to work well under pressure, dealing with many guest requests/questions within a short period of time

Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment. Ability to prioritize and organize workload to ensure deadlines are met

Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary

Ability to handle stressful situations, while maintaining a calm and welcoming demeanor

Customer service oriented with a desire to create memorable guest experiences

Ability to use various office equipment, including but not limited to, calculators, photocopiers, and facsimile machines

Must be able to work a variety of shifts, including nights, weekends, and holidays