Dominion Payroll · 1 month ago
Director of Key Accounts
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
5+ years expDominion Payroll is a rapidly growing independent payroll company seeking a Director of DP Key Accounts. The role involves managing key account managers, serving as the point of escalation for clients, and collaborating with various teams to drive growth and enhance client satisfaction.
Bookkeeping and PayrollConsultingHuman ResourcesInformation Technology
Responsibilities
Manage the Key Account Managers
Work closely with Client Services and the Key Account Support team
Serve as the point of escalation for Key Account clients
Serves as primary point of contact for designated top tier clients that will benefit from a dedicated resource who fully owns the client relationship and adds value to the partnership
Creates and delivers a consultative client interaction model that continually drives results and delivers value for our clients by identifying service and training opportunities, tracking issue resolution, and managing a regular cadence of meetings
Collaborate with Sales, Marketing, and Operations to drive growth
Recruit, hire and train new team members as necessary to support the growth of the HR services offering
Manage relationships with other departments and third-party partners
Evaluate model delivery and client satisfaction and adjust as necessary
Analyze client satisfaction and NPS scores quarterly
Serves as liaison who advocates for clients and leverages internal resources within various departments to deliver exceptional client experience
Qualification
Required
Bachelor's Degree with 5-10 years of leadership experience
A 'business owners' mindset that will focus on building continuing to build out this service and driving revenue growth through retention and upsell opportunities
Flexibility and adaptability to thrive in a growing, dynamic organization
Keen awareness and knowledge of the latest industry trends and changes
Minimum of 3-5 years of experience in account management, relationship management, or customer success role
Must be highly proficient in all elements of payroll
Strong customer focus, problem-solving and analytical skills, coupled with flexibility and a strong sense of urgency
Strong presentation skills and being comfortable speaking in front of groups
Must possess expertise in all Microsoft Office applications and be able to effectively utilize available office management technology
Communication skills, both written and verbal, have to be 100%
Exceptional organizational skills and multi-tasking abilities along with attention-to-detail and a high degree of accuracy
Excellent interpersonal skills and ability to build strong relationships at all levels within the company
Ability to work independently, be self-motivated, detailed-oriented and organized
Able to deal with difficult, sensitive, and confidential issues
Familiarity becoming the trusted leader in a related field by analyzing customer problems, mastering product knowledge, and differentiating from the competition
Maintain knowledge of industry trends and changes
Understand, embrace and embody DP Core Values
Benefits
Freedom to work from home two days a week 💻
Robust 401k match program 💸
Significant paid time off plus company paid holidays
16 hours of community volunteer paid time off ⏰
Monthly company-wide happy hours 🍺
Bring your dog to work days 🐶
Friday lunch 🍴
Close at 4pm on Fridays 🌞
Wellness and employee assistance programs
Company
Dominion Payroll
Dominion Payroll Services is a human resources company offering payroll and human resource solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Gallagher
CEO
Company data provided by crunchbase