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Imagine360 · 2 hours ago

Health Plan Relationship Manager

United States

Full-time

Onsite

Mid Level

3+ years exp

Imagine360 is a health plan solution company seeking a Relationship Manager to join their Client Experience team. The role focuses on ensuring client satisfaction by providing superior service to brokers and employers, managing client communication, and coordinating support services to achieve successful client renewals.

Health CareHealth InsuranceInsurance

Responsibilities

Accountable for the overall administration, retention and growth of your portfolio

Manage the onboarding process of new plans (or groups) and provide necessary education of TPA, ELAP/Imagine, or other related entities' products and services

Support existing clients through the annual renewal process, attaining specific client retention rates as determined annually. This includes renewal of TPA services, stop loss coverage, claims review and audit services renewal and other vendors contracted with the health plan

Schedule and conduct client meetings on a monthly/regular cadence to report activity, key indicators, trends, and overall services results and recommend actions to improve performance and mitigate risks in adherence with the Client Success Plan

Create comprehensive and ongoing client/member education programs and marketing tools

Participate in health fairs, conducts onsite presentations, and directs employee enrollment meetings in-person or virtually

Inform and educate clients about coverage, exclusions and exposure

Adapt and incorporate new duties and responsibilities related to client satisfaction as assigned

Qualification

Client Relationship ManagementEmployee Benefit KnowledgePresentation SkillsMicrosoft Office ProficiencyProblem SolvingMulti-taskingCommitment to LearningClient Education ProgramsCommunication SkillsTeam Collaboration

Required

Bachelors Degree Preferred

3+ years of insurance agency and/or TPA experience specializing in employee benefit and self-funded medical plans

Computer skills which include proficiency in Microsoft Outlook, Word, Excel, and PowerPoint, as well as navigation utilizing the internet

Ability to resolve problems independently and demonstrate ability to multi-task

Ability to travel as needed up to 30%

Strong verbal and written communication skills

Strong presentation skills

Ability to demonstrate a commitment to building new skills and fostering a positive work environment

Must obtain Life and Disability Producer's License within six months of completing probationary period

Benefits

Multiple Health Plan Options

Company paid employee premiums for disability, and Life Insurance

Parental Leave Policy

20 days PTO to start / 10 Paid Holidays

Tuition reimbursement

401k Company contribution

Professional development initiatives / continuous learning opportunities

Opportunities to participate in and support the company's diversity and inclusion initiatives

Company

Imagine360

Imagine360 is an integrated health plan addressing one of the greatest challenges on behalf of self-funded employers: healthcare costs are harming the bottom line, they're increasingly unaffordable for employees, and the experience remains poor.

Founded in 2003

Philadelphia, Pennsylvania, USA

1001-5000 employees