WDIV/ClickOnDetroit/Graham Digital · 3 weeks ago
Client Experience Account Manager
Detroit, MI
Full-time
Onsite
Mid Level
3+ years expGraham Digital is a company focused on enhancing client experience and driving results. The Client Experience Account Manager serves as the primary contact for post-sale clients, ensuring campaign performance aligns with client goals and making strategic recommendations for optimization and growth.
Broadcast Media
Responsibilities
Build rapport with clients and provide excellent customer service
Main point of contact post-sale, coordinate reporting calls and check-ins
Strategize with AE and DSS on optimization strategies, growth areas and revenue generating concepts to provide clients with greater results
Responsible for receiving orders from AE and checking for accuracy before submitting
Monitor campaign performance and collaborate with Ops on campaign optimizations
Setup Client reporting dashboards and help client understand their results according to their KPIs
Advise Digital Solutions Planner and Digital Sales Strategist on campaign performance to drive decision-making on future campaigns
Continually seek ongoing strategies to optimize campaigns to client performance KPIs
Provide ideas to streamline internal processes to maximize team efficiency
Mastery of Graham Media Product Suite (Primary Digital Focus, Linear Secondary)
Collaborate with Ad Ops, Order Entry and Sales to communicate campaign changes
Quarterly in-person recap meetings for qualified client campaigns
Qualification
Required
3+ Years managing digital/linear advertising/marketing campaigns
3+ Years of client service or account management
Strong communication and customer service skills
Experience managing client reporting dashboards
Familiarity with Microsoft Office Suite – Outlook, Teams, Excel, PowerPoint, Word etc
Experience with Order/Project Management systems like TapClicks, Basecamp, Monday.com, etc
Completion of a bachelor's degree and a multidisciplinary background, preferably in a related major such as marketing, strategy, psychology, sociology or related work experience
Company
WDIV/ClickOnDetroit/Graham Digital
WDIV has been part of the fabric of Detroit since we began airing on televisions on October 23, 1946.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase