Harvey · 4 days ago
Enterprise Customer Success Manager
New York, NY
Full-time
Hybrid
Mid, Senior LevelHarvey is transforming how legal and professional services operate by combining AI and an enterprise-grade platform. The Enterprise Customer Success Manager will guide clients through their journey with Harvey, ensuring they adopt and derive maximum value from the technology.
Artificial Intelligence (AI)Information TechnologyLegalLegal Tech
Responsibilities
Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions
Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a 'must have' product
Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience
Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI
Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations
Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities
Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services
Travel may be required from time to time, including visits to customer office locations and company offices
Qualification
Required
Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels
Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
Team players described as committed, collaborative and proactive with a team-first mentality
Benefits
A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
A collaborative work environment that promotes growth, learning, and development.
Company
Harvey
Harvey provides AI-driven tools to assist legal professionals with research, document review, and contract analysis.
Founded in 2022
501-1000 employees
H1B Sponsorship
Harvey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (6)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
Andreessen HorowitzEQT GrowthSequoia Capital
2025-10-30Series F· $160M
2025-10-06Series E· $59M
2025-06-23Series E· $300M
Leadership Team
Winston Weinberg
CEO & Co-Founder
Gabe Pereyra
President & Co-Founder
Recent News
Business Insider
2026-01-19
Silicon Republic
2026-01-07
Company data provided by crunchbase