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CareFirst BlueCross BlueShield · 1 day ago

Organizational Quality Lead (Remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$104K/yr - $206K/yr

8+ years exp

CareFirst BlueCross BlueShield is seeking an Organizational Quality Lead to drive quality initiatives within the IT organization. The role focuses on managing the rollout and adoption of a formal quality framework while engaging stakeholders and fostering organizational change to enhance performance and compliance.

Health CareNon ProfitService Industry

No H1B

Responsibilities

Champion the implementation and ongoing maturity of a quality framework (ISO, CMMI, or similar), including assessment, training, and certification activities

Lead cross-functional teams to identify gaps, redesign processes, and deliver measurable improvements in quality, efficiency, and customer satisfaction

Develop and execute project plans for framework rollout, including stakeholder buy-in, change management, and communication strategies

Facilitate formal assessments, corrective actions, and continuous improvement cycles, ensuring alignment with industry standards and organizational goals

Build and maintain relationships with executive leadership, translating technical and process information into actionable insights for decision-making

Guide teams through organizational change, fostering a culture of transparency, accountability, and continual improvement

Partner with IT and business stakeholders to ensure quality processes support strategic objectives and regulatory requirements

Qualification

CMMI AssociatePMPQuality Framework ExpertiseLean Six SigmaProject ManagementExecutive CommunicationStakeholder EngagementContinuous ImprovementChange ManagementProcess Improvement TechniquesProcess MappingData AnalyticsAdaptability

Required

Bachelor's Degree in Computer Science, Information Technology, or related fields OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

8 years of relevant process engineering experience or demonstrated ability to perform the functions at the level required

Proven ability to lead complex, multi-phase projects, manage competing priorities, and deliver results on time and within scope

Comfortable navigating organizational change, ambiguity, and evolving requirements; able to pivot strategies and approaches as needed

Skilled at synthesizing complex topics into clear, concise presentations and reports for senior leadership; able to influence and drive alignment across all levels of the organization

Deep understanding of ISO 9001, CMMI, or similar frameworks, including practical experience with implementation, assessment, and certification

Strong relationship-building skills, with a track record of collaborating across IT, business, and external partners to achieve shared goals

Demonstrated ability to identify process inefficiencies, lead root cause analysis, and implement sustainable improvements

Experience guiding teams through change initiatives, including training, communication, and resistance management

Ability to motivate others and foster a culture of continuous improvement and agile execution

Ability to exercise independent judgment in methods, techniques, and evaluation criteria

Knowledge of process improvement techniques

Knowledge of process mapping and documentation techniques

Ability to work with data and analytics

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging

Must be eligible to work in the U.S. without Sponsorship