General Dynamics Information Technology · 5 hours ago
IT Systems Event Manager
Tampa, FL
Full-time
Onsite
Entry Level
$64K/yr - $86K/yr
1+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to the U.S. government and defense sectors. The IT Systems Event Manager will play a crucial role in monitoring and managing significant IT infrastructure events, ensuring effective communication and resolution of network service issues.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
This Event Management provides 24x7x365 monitoring, management and status reporting of USCENTCOM-managed networks and services
Serves as a single point of contact for communications and information gathering for all network service issues and outages, provides pertinent information on critical updates, maintains detailed reports, and keeps key stakeholders informed
Operate a server maintenance program that provides systems administration, operations and maintenance, and support for all USCENTCOM networks (U.S., allied, and coalition, and of several classification levels), to include servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, and network security
Identifies network and service outages, escalates issues to appropriate agencies (to include Core Services, Network Infrastructure, Executive/VIP Communications Teams, Integration Lab, Cyber Operations, Cross-domain Solutions, Security Cooperation Offices/US Embassies, and Foreign Military Sales Field Service Representatives), and facilitates the resolution of outages and issues
Utilizes various network monitoring tools such SolarWinds, SCOM, NAGIOS, and Dynatrace to monitor network health
Submits and manages incident tickets in ServiceNow (Information Technology Service Management ticketing system)
Prepares and delivers reports, email notifications, and briefs using various tools and applications, such as MS Office Suite, Advana, and SharePoint
Coordinates and leads restoration of services across the enterprise and different technical disciplines
Collaborates with subject matter experts and technicians to develop strategies for preventive maintenance, changes to monitoring posture, and changes to event management response procedures
Monitors server-based change actions for effects to the network and system performance
Executes Standard, Normal, and Emergency Changes (service interruptions) notification procedures listed in the Forward Schedule of Change SharePoint portal
Manages digital wall displays with various Monitoring tools and network presentations
Manages Data Center Expert for temperature monitoring
Performs troubleshooting, change, rollbacks or fix actions accordingly
Researches and resolves user issues through direct contact with customers by telephone and walk-in support
Monitors Exchange system servers for proper functions, to include Outlook Web access for offsite personnel
Actively monitors and assures the availability of Virtual Desktop Interfaces so end users can log on to the network with no issues or delays
Qualification
Required
Top Secret/SCI clearance level must currently possess
Top Secret/SCI clearance level must be able to obtain
1+ years of related experience
US Citizenship Required
Certification(s): 8570 IAT-2 (Security +CE)
Experience troubleshooting servers (physical and virtual), Storage Area Networks (SAN), software applications, firmware, network security, Systems Center Operations Manager (SCOM) and SolarWinds
Identifies network and service outages, escalates issues to appropriate agencies
Utilizes various network monitoring tools such SolarWinds, SCOM, NAGIOS, and Dynatrace to monitor network health
Submits and manages incident tickets in ServiceNow
Prepares and delivers reports, email notifications, and briefs using various tools and applications, such as MS Office Suite, Advana, and SharePoint
Coordinates and leads restoration of services across the enterprise and different technical disciplines
Monitors server-based change actions for effects to the network and system performance
Executes Standard, Normal, and Emergency Changes notification procedures
Manages digital wall displays with various Monitoring tools and network presentations
Manages Data Center Expert for temperature monitoring
Performs troubleshooting, change, rollbacks or fix actions accordingly
Researches and resolves user issues through direct contact with customers by telephone and walk-in support
Monitors Exchange system servers for proper functions
Actively monitors and assures the availability of Virtual Desktop Interfaces
Preferred
ITIL Foundation certification preferred or experience with ServiceNow
Working knowledge with NAGIOS and Dynatrace
Strong analytical and decision-making abilities
Exceptional communication skills – both written and verbal
Previous experience at USCENTCOM or the CENTCOM AOR a plus
VMware Certified Professional (VCP)
Systems Center Operations Manager (SCOM) Exam
Proficient in Microsoft Office products (Project, SharePoint, Outlook, Word, Excel)
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2025-12-16
Business Wire
2025-11-20
2025-11-15
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