NimbleRx · 1 week ago
Client Partner (Customer Success)
Redwood City, CA
Full-time
Onsite
Mid Level
$100K/yr - $100K/yr
4+ years expNimbleRx is a healthtech company dedicated to simplifying healthcare access and management. The Client Partner will support pharmacy partners by training them on Nimble's services, analyzing client data for optimization, and acting as a technical advisor to enhance client engagement and revenue growth.
Health CareMedicalMobilePharmaceutical
Responsibilities
Effectively train and manage a book of business of Nimble pharmacy partners, providing proactive solutions to using Nimble and recommending services/features to improve pharmacy revenue and performance
Act as a technical advisor to clients, helping them understand how Nimble’s solutions integrate with their systems
Analyze client data to identify optimization opportunities and present findings in a technical yet client-friendly way
Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance
Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers
Develop durable relationships with owner(s) and staff of partner pharmacies to provide front line support
Serve as the technical escalation point for key clients when complex issues arise
Guide clients on API usage, best practices, and troubleshooting common integration issues
Post launch, liaise between the engineering team and clients to translate technical requirements
Work closely with the product and engineering teams to stay updated on new features
Use tools like dashboards, SQL to pull key metrics for customer success
Qualification
Required
4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, sales
Proactive and confident partner guidance through new Nimble processes
Positive attitude and ability to work in a fast-paced, constantly evolving environment
Excellent verbal and written communication skills
Bachelor's degree
Preferred
Pharmacy experience highly preferred, but not required
Benefits
Medical / Dental / Vision / 401K package that fits your needs
Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
11 Paid Holidays
Company
NimbleRx
Nimble provides a pharmacy experience centered around the patient's needs to provide a more streamlined workflow.
51-200 employees
H1B Sponsorship
NimbleRx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$74.87MKey Investors
Four Rivers GroupSequoia Capital
2022-06-13Series Unknown· $14.75M
2018-04-03Series C· $20M
2017-10-24Series B· $28M
Leadership Team
Talha Sattar
Patient Advocate | Founder and CEO
Jonathan Xu
Chief Technology Officer
Company data provided by crunchbase