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Turning Point Global Solutions · 2 weeks ago

Telecom Analyst

Rockville, MD

Full-time

Hybrid

Mid Level

$70K/yr - $90K/yr

3+ years exp

TurningPoint Global Solutions is a fast-growing system integration and information technology services company catering to government clients. They are seeking a Telecom Analyst to support federal clients in telecom data collection, analysis, and management, ensuring effective communication and service delivery across various telecom aspects.

ComputerSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Collecting, Analyzing, and Normalizing disparate source data for migration to web-based platform

Preparing and analyzing telecom data with relationship to system requirements/uploads

Participating in daily/weekly validation, and reconciliation of inventory, and electronic invoices

Assisting with optimization and cost reduction recommendations and documentation

Performing application functional testing

Tracking of order and dispute progress, and escalation as needed

Addressing Tier 1 Support questions, referring technical issues and new requirements to TurningPoint Tier 2 for resolution, and tracking them to resolution

Working with stakeholders in process definition and improvement

Coordinating and developing regular reports and responses to ad-hoc data calls

Qualification

Telecom Data AnalysisFederal Telecom ExperienceDataBilling AnalysisProvisioning Telecommunication ServicesMS ExcelSelf-managementDatabase UnderstandingTroubleshooting SkillsTelecom Carrier Web PortalsVerbal CommunicationWritten CommunicationProject Management PrinciplesCross Functional Teamwork

Required

Minimum of three (3) years of Telecom Data Analysis experience

Experience in the federal telecom and contracting environment

Proficiency with data and billing analysis

Experience with provisioning telecommunication services

Proficiency in MS Excel

Strong verbal and written communication skills

Understanding and application of Project Management principles

Self-management skills to be accountable for specific deliverables

Ability to obtain and maintain a U.S. Government Security Clearance which requires U.S. Citizenship

Preferred

Proficiency in wireline telecom is preferred

Skilled in the development of documentation, customer reports, and data spreadsheets

Ability to work with multiple cross functional teams

Understanding of data bases and troubleshooting, validating, exporting, and loading data

Experience with telecom carrier web portals, and carrier service ordering

Benefits

Competitive salary with annual performance bonus, and annual merit increases.

Comprehensive health benefits fully funded by the company for employees.

401(k) retirement plan with company match.

Paid time off plus holidays.

Professional development opportunities.

A collaborative and inclusive work culture.

Company

Turning Point Global Solutions

Turning Point Global Solutions is a CMMI DEV 3.0 Maturity Level 5 certified Software Engineering Services company that specializes in Software Development, Systems Integration, Infrastructure Support, Business Process Improvement, Dynamic Analytics, Fraud Protection, Order Orchestration, Transactional Records, Data Migration, Management, Number Porting, as well as Telecom Expense Management (TEM) for government and commercial organizations.

Founded in 2002

Rockville, Maryland, USA

201-500 employees