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FirstService Residential · 2 weeks ago

Operations Manager

Miami, FL

Full-time

Onsite

Mid Level

$52K/yr - $52K/yr

FirstService Residential is a company focused on property management, and they are seeking an Operations Manager to assist the Property Manager in daily operations. The role involves overseeing deliveries, construction, and ensuring compliance with property regulations while providing support to residents and staff.

Property ManagementReal Estate

Responsibilities

All employees are required to check in with the Property Manager during the issuance of a Tropical Storm or Hurricane Watch or Warning

While on duty or on the property, all employees must be in full uniform and maintain the neat appearance of their dress (this includes identification badges being always displayed)

All employees must be courteous and respectful to their fellow employees, residents, and guests

All employees must contact the Management Office if they are late or absent

All employees must maintain their assigned areas in a neat and safe manner. All safety procedures must be maintained and adhered to. Any safety issues must be brought to the attention of the Property Manager immediately

All employees must attend the mandatory bi-monthly staff meeting

Supervise all moves, deliveries and check on the status of all unit owner construction, ensuring that everything proceeds smoothly according to the properties Regulations, reporting any damage to common areas immediately to the Property Manager

Assist the Receiving Department as needed in keeping all deliveries, moves and construction workers orderly and following with Regulations

Assist all Unit Owners, Residents and Guests in a courteous, helpful manner; referring all questions that cannot be handled to the Management Office for further assistance

Retrieve packages for the Residents from the Receiving Office after normal Receiving Hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed

Relieve the Receiving Clerk as needed

Relieve the Front Desk Manager as needed

Monitor the Valet Personnel, ensuring compliance with the Association’s Guidelines for vehicular traffic in the garage and on the Valet ramp

At the beginning and end of each shift, check the Fire Alarm Panel, ensuring that it is fully operational. Report any troubles in writing to the Property Manager immediately

Assist the Property Manager and Administrative Assistant as needed

Respond to any mechanical, medical or police emergencies and assist as necessary

Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report

This position requires being properly relieved before the end of the shift. If the relieving Operations Manager or roving security officer (on 3rd shift) does not report to work on time, the on-duty Operations Manager must stay on duty until relief arrives

Qualification

Managerial experienceCustomer service knowledgeMicrosoft Office proficiencyCPR CertificationInterpersonal skillsMultiple language fluency

Required

Minimum of High School diploma

Must possess a strong managerial background

Strong working knowledge of customer service principles and practices

Strong interpersonal skills

Proficiency and working knowledge of Microsoft Office Applications

Physical demands include the ability to lift up to 50 lbs.; Standing, sitting, walking and occasional climbing

The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time

Ability to detect auditory and/or visual emergency alarms

On-call 24/7

Ability to work extended/flexible hours and weekends based on project requirements

Driving when necessary

Ability to respond to emergencies on a timely manner

Preferred

CPR Certification is desirable

Experience as a manager managing the Property or building operations, such as staff and service contracts, resident retention and resident improvements is preferred

Multiple language fluency preferred