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Crescent Hotels & Resorts · 2 weeks ago

Assistant Front Office Manager

Honolulu, HI

Full-time

Onsite

Entry, Mid Level

$72K/yr - $75K/yr

2+ years exp

Crescent Hotels & Resorts LLC is a hospitality company located in Honolulu, known for providing exceptional experiences for guests. They are seeking an Assistant Front Office Manager to assist in managing daily operations, supervising staff, and ensuring quality service standards are met.

HospitalityLeisure

Growth Opportunities

Responsibilities

Assist in managing daily operations of all front office areas to ensure quality and service standards are met

Supervise and support front office management and hourly staff, providing guidance, training, and performance evaluations

Act as a key point of contact for guest concerns, service recovery, and VIP experiences

Collaborate with Housekeeping, Engineering, Sales, and other departments to ensure smooth guest experiences

Monitor labor costs, department expenses, and forecast needs to maintain budgetary goals

Support development and implementation of departmental policies, procedures, and training programs

Conduct regular staff meetings to ensure communication of policies, procedures, and performance goals

Oversee scheduling, payroll processing, and timekeeping compliance

Ensure front office areas are clean, safe, and in compliance with hotel standards and brand expectations

Participate in emergency procedures, crisis response, and guest safety protocols

Qualification

Hotel management softwareCustomer service skillsLeadership skillsProblem-solving abilitiesMicrosoft Office SuiteMultitaskingInterpersonal skillsOrganizational skillsAttention to detailCommunication skills