Western Governors University · 2 weeks ago
Desktop Engineer II
United States
Full-time
Remote
Mid, Senior Level
$87K/yr - $131K/yr
5+ years expWestern Governors University is committed to expanding access to higher education through innovative online programs. The Desktop Engineer II will architect, configure, and manage the university's enterprise endpoint systems and infrastructure, focusing on MDM capabilities and collaborating with various teams to enhance security and resolve issues.
Higher Education
Responsibilities
Designs, implements, and manages enterprise desktop and AVD architecture utilizing Intune and JAMF
Plans, implements, and manages Autopilot provisioning and software deployment through Company Portal and Self-Service
Plan and coordinate OS and 3rd party application patching and upgrade lifecycle with Intune, JAMF, ControlUp, and Alectrona
Performs application packaging and lifecycle management for core business applications
Develops and maintains support documentation
Participates in developing, managing, and improving Azure Virtual Desktop infrastructure utilizing Nerdio
Works without supervision and acts as a leader within the team
Write and deploy scripts as needed to close vulnerabilities, proactively remediate potential problem issues, and automate workflows
Manage and secure applications used on personal phones by utilizing Mobile Application Management
Works with and leads cross-functional teams to support projects and goals of the organization
Serves as a go-to person and is well networked within the organization
Researches, develops, and deploys new technology and capabilities that benefit and support University goals
Performs other job-related duties as assigned
Qualification
Required
Bachelor's Degree in Computer Science, Management Information Systems, or a related field
5 years of experience performing desktop support and Windows/Mac administration
5 years of experience performing desktop architecture work
Current certification for relevant technologies used within the Desktop Architecture team
Advanced knowledge of endpoint systems administration and management via MDM and RMM tools
Understanding of endpoint administration concepts such as MAM, DLP, configuration profiles, and security baselines such as NIST or CIS
Ability to create and deploy scripts to automate endpoint management and resolve security vulnerabilities at scale
Working knowledge of core Azure cloud concepts, including but not limited to Entra ID, compute, storage, and networking
Knowledge and understanding of Networking concepts and protocols
Detail-oriented with the ability to organize and coordinate
Outstanding written and oral communication skills
Ability to prepare and conduct management briefs with senior leaders and stakeholders
Great interpersonal and teamwork skills with the ability to collaborate with others
Ability to dissect complex issues and provide simple solutions based on findings
Ability to work with sensitive and confidential information with integrity and discretion
Ability to work independently and use initiative
Desire to stay current on technology, while exercising appropriate caution and diligence in implementation
Preferred
ITIL Certifications
Microsoft Certifications
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5001-10000 employees
H1B Sponsorship
Western Governors University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (12)
2022 (30)
2021 (17)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Stephen Herzig
Vice President of Enterprise Solutions
Kacey Thorne
Senior Director, Academic Strategic Initiatives
Recent News
2025-12-02
2025-10-29
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2025-10-03
Company data provided by crunchbase