Netrio · 3 days ago
Engineer
Buffalo, NY
Full-time
Onsite
Senior Level
5+ years expNetrio is a Managed Services Provider looking for a Managed Services Engineer to serve as a senior technical expert for complex client issues. The role involves managing escalations, mentoring junior staff, and ensuring the stability and security of client IT environments while providing exceptional customer service.
Cyber SecurityInformation TechnologyIT ManagementNetwork SecurityTelecommunications
Responsibilities
Serve as the final escalation point for complex technical issues unresolved by Tier 1 and Tier 2 teams
Diagnose and resolve advanced problems related to servers, networks, and mission-critical systems
Provide clear communication and timely updates to clients and stakeholders throughout incident resolution
Manage and maintain client IT environments, including servers, virtualization platforms (VMware, Hyper-V), and cloud infrastructure (Azure, AWS)
Ensure stability, security, and compliance across Windows Server environments (Active Directory, DNS, DHCP, Group Policy)
Oversee patch management, system updates, and proactive infrastructure monitoring
Configure and support routers, switches, firewalls, VPNs, and wireless solutions
Troubleshoot and optimize network performance, security, and connectivity
Collaborate with the cybersecurity team to ensure network hardening and resilience
Implement and manage endpoint and network security solutions, including antivirus, intrusion detection, and vulnerability management tools
Conduct routine audits and enforce security policies across client systems
Contribute to incident response activities and post-incident reviews
Develop automation scripts and workflows to streamline processes and improve efficiency
Maintain accurate, up-to-date documentation for systems, configurations, and procedures
Identify opportunities to enhance service delivery through standardization and continuous improvement
Mentor Tier 1 and Tier 2 engineers, providing training, coaching, and performance feedback
Work cross-functionally with the Managed Services leadership, Project Management, and Cybersecurity teams to ensure consistent client success
Partner with vendors to troubleshoot complex issues and coordinate resolutions
Qualification
Required
Minimum 5+ years of experience in an IT support or engineering role, preferably within a Managed Services Provider (MSP) environment
Expert-level knowledge of Microsoft Windows Server (Active Directory, DNS, DHCP, Group Policy)
Strong proficiency in virtualization platforms (VMware, Hyper-V) and cloud infrastructure (Azure, AWS)
In-depth understanding of networking principles—including firewalls, VLANs, VPNs, and routing/switching
Experience with backup, disaster recovery, and business continuity solutions
Strong troubleshooting skills across hardware, software, and network layers
Excellent verbal and written communication skills, with the ability to engage clients professionally
Proven ability to manage multiple priorities in a dynamic, fast-paced environment
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience)
Ability to travel to client locations for on-site work
Preferred
Experience with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms
Certifications such as MCSE, CCNP, VCP, or AWS Certified Solutions Architect
Familiarity with ITIL framework and best practices for managed service delivery
Demonstrated ability to automate tasks using scripting languages (PowerShell, Python, etc.)
Proven success mentoring junior engineers and contributing to team development
Company
Netrio
NETRIO is a Managed Services Provider supporting a wide variety of technology assets and services for small to medium sized organizations.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Clayman
CEO
Peter Salamanca
Chief Operating Officer
Recent News
2025-12-17
2025-12-08
2025-10-31
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