Aspire Fertility Austin · 1 week ago
Patient Financial Advocate - Naples
Naples, FL
Full-time
Onsite
Entry Level
1+ years expAspire Fertility Austin is a fertility clinic seeking a Patient Financial Advocate to enhance patient experiences. The role involves providing financial guidance, resolving billing concerns, and ensuring smooth payment and insurance processes for patients.
Medical Practice
Responsibilities
Provide financial counseling to prospective and new patients, with a focus on patient retention and creative problem-solving
Establish and maintain ongoing relationships with patients to offer continued financial guidance throughout their treatment
Explain fees, payment options, and available financial plans to patients in person or over the phone
Assist patients with completing and submitting applications for various financial assistance programs
Set up and manage patient payment plans in accordance with established guidelines, and provide contracts for selected plans
Collect fees at the beginning of treatment cycles and follow up with patients regarding outstanding balances
Obtain insurance benefit information, prior authorizations, and pre-determinations for patients
Assist patients in completing insurance forms and respond to inquiries regarding unpaid balances
Verify account balances and process refunds or payments accurately, following departmental protocols
Serve as a liaison between patients, internal advocacy departments, and insurance carriers to ensure clear communication and resolution of account issues
Document all follow-up activities and patient interactions accurately in the system
Maintain and update daily spreadsheets or logs as required by the supervisor
Process patient payments and refunds according to established departmental procedures
Qualification
Required
High School Diploma or equivalent required
One or more years of experience in an administrative medical office required
Preferred
Bachelor's degree preferred
Experience with Electronic Medical Record (EMR) system strongly preferred
Bilingual (Spanish) is preferred
Benefits
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee only healthcare coverage option is also available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with •18 days of PTO annually• and enjoy •11 paid holidays,• including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a •free premium Calm Health app subscription• to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
Company
Aspire Fertility Austin
Aspire Fertility is shifting the paradigm of fertility treatment by raising the standard of care, streamlining care into an integrated system, and enhancing the overall patient experience.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase