Apply on Employer Site

Graton Resort & Casino · 2 weeks ago

IT TECHNICIAN

Rohnert Park, CA

Full-time

Onsite

New Grad, Entry Level

Graton Resort & Casino is seeking an IT Technician to provide support for all aspects of property technology needs. The role involves first level support for server and desktop hardware and software, ensuring customer satisfaction through effective troubleshooting and technical assistance.

Gambling & Casinos

Comp. & Benefits

Responsibilities

Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values

Perform responsibilities in accordance with all Company standards, policies, and procedures

Accurately respond to questions and assist customers with software product features, installation of computer hardware and software, set-up, and troubleshooting of IT hardware and software via phone or in person

Strong technical skills to diagnose, analyze, and correct customer reported hardware or software issues to include basic PC, laptop, or network connectivity as necessary

Escalate issues as needed to supervisors, manager, and on call engineers to ensure that the business is able to complete operations with minimum disruption or downtime

Plan for and upgrade existing or deploy new requested hardware and equipment as needed

Monitor business slot floor, table games, point of sale, rewards desk, and hotel and spa operations and for potential problems and work proactively to find a solution

Train others business units outside of the IT department regarding simple troubleshooting techniques such as rebooting computers or related equipment for areas of responsibility

Install and support Microsoft Office products

Participate in IT infrastructure operations and management during a pandemic

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property

Responsible for troubleshooting and replacing equipment for table games on the casino floor

Install and troubleshoot signage and media player displays on the casino floor, back of house, and in the parking garage

Qualification

Technical supportHardware troubleshootingSoftware installationMicrosoft OfficeCustomer serviceTroubleshooting techniquesOrganizational skills

Required

Strong customer service, troubleshooting, and organizational skills

Strong technical skills to diagnose, analyze, and correct customer reported hardware or software issues

Ability to accurately respond to questions and assist customers with software product features, installation of computer hardware and software, set-up, and troubleshooting of IT hardware and software via phone or in person

Ability to escalate issues as needed to supervisors, manager, and on call engineers

Ability to plan for and upgrade existing or deploy new requested hardware and equipment as needed

Ability to monitor business slot floor, table games, point of sale, rewards desk, and hotel and spa operations for potential problems and work proactively to find a solution

Ability to train others in business units outside of the IT department regarding simple troubleshooting techniques

Experience in installing and supporting Microsoft Office products

Participation in IT infrastructure operations and management during a pandemic