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American Consolidated Industries, Inc. · 3 weeks ago

Quality Associate

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

American Consolidated Industries, Inc. is seeking a Quality Associate to support and enhance quality processes within their operations. The role involves developing training resources, conducting audits, and working closely with operations leadership to improve quality and efficiency.

Consulting

Responsibilities

Embraces the 1 T.E.A.M culture

Develops, improves, and maintains all Quality team training and reference guides in collaboration with Operations to ensure Quality requirements are met

Control of operations documents (work instructions, procedures, forms, reference guides, records, etc.)

Maintenance of customer part specifications in ERP system

Evaluate root cause analysis and corrective action for Operations Department

Provide support with continuous improvement for Operations Department

Ensures customer satisfaction through complaint and claims resolution

Implement project plans and management reporting tools for Quality projects to monitor progress and measure efficiencies to support Operations KPI’s and Objectives with guidance from the Director of Quality

Works closely with Operations leadership to identify areas for Quality improvements to increase efficiency and quality of documents, tools, and reports

Conduct Internal Audits of the Quality Management Systems

Divide time between two facilities based on Operations and Quality needs

Perform Layered Process Audits as required

Maintain calibration of measurement gauges

Perform other duties and responsibilities as assigned

Qualification

ISO 9001IATF 16949Quality Management SystemsASQ CertificationsMicrosoft programsCustomer service principlesCommunication skillsProblem-solving skills

Required

Strong understanding of ISO 9001/ IATF 16949 QMS Requirements

Strong knowledge of Industry Standards

Ability to communicate with people outside the organization, represent the organization to customers, the public, and ability to articulate conversations well to convey information effectively

Knowledge of Operations principles and processes for providing customer services. This includes customer needs assessment and establishing quality standards for services

Proficient in basic Microsoft programs and windows-based applications

Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions

High School Diploma or equivalent, required