ServiceNow · 1 day ago
Global People Employee Experience Director
Addison, TX
Full-time
Hybrid
Director/Executive
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology, empowering organizations to work smarter and faster. The Global People Employee Experience Director will connect employee journeys with the necessary platforms, ensuring that product teams deliver consistent and human-centered experiences.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Orchestrate cross-journey design standards and patterns so product teams deliver experiences that are consistent, intuitive, and scalable across the lifecycle
Develop enablement assets with DT and STEP—templates, integration standards, and design patterns—to accelerate reuse and reduce time-to-value
Coach and uplift product squads on experience principles, accessibility, and platform capabilities to maximize impact at scale
Co-design discovery frameworks with Product Insights and Research; translate insights into actionable product decisions and outcomes for each journey
Work across GP to prioritize research and UX efforts to be executed by STEP/DT—focus on the highest‑value journeys and outcomes
Partner with STEP/DT on the persona program—define, evolve, and operationalize personas so decisions and designs are consistent across journeys
Establish dashboards and scorecards that measure adoption, satisfaction, and reuse—ensuring instrumentation and data quality with People Analytics/Data & Analytics
Lead shared planning and governance rituals to align priorities, sequence work, and ensure decisions are data-informed and experience-led
Partner with STEP/DT to co-own the experience roadmap for shared capabilities (e.g., My ServiceNow, My Assist, search, and AI-powered interactions) and drive consistent adoption across products
Act as 'Customer Zero' for EX capabilities—pilot, harden, and showcase best-in-class use cases before wider rollout
Champion responsible AI and data practices (transparency, consent, feedback loops, human-in-the-loop) across employee-facing solutions
Serve as a thought leader and connector across product, UX, research, STEP, and DT—evangelizing an Employee Experience vision and the value of shared capabilities
Facilitate joint operating rhythms and governance between Product, STEP, and DT to ensure clarity on intake, prioritization, and KPI review
Translate journey strategies into clear requirements, outcomes, and experience KPIs for product squads
Be the GP thought leader for eSAT and eNPS across product and service journeys—set standards, analyze trends, and drive improvements in employee satisfaction
Qualification
Required
10+ years of experience across employee experience, product, design/UX, or related fields, spanning both business-focused and technical domains
Demonstrated success navigating federated or domain-led organizations and aligning executives, engineering, design, and analytics stakeholders around a shared strategy
Fluency in systems thinking; balance strategic storytelling with technical tradeoffs and delivery
Strong bias for action with an agile delivery orientation and measurable impact mindset
Experience with AI/ML-enabled experiences and assistants in enterprise contexts; comfort with responsible AI principles
Preferred
Familiarity with ServiceNow EX capabilities (e.g., My ServiceNow, My Assist) and platform reuse patterns
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
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2026-01-06
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