Hyosung - North America · 2 months ago
Senior ATM Technician (4337)
Houston, TX
Full-time
Onsite
Mid, Senior Level
$28/hr - $28/hr
4+ years expNautilus Hyosung America, Inc. is a leader in ATM self-service technologies, known for its commitment to innovation. The Senior ATM Technician will provide on-site support for chronic ATM issues, develop solutions to improve operational efficiency, and train local staff on best practices.
HardwareInformation ServicesInformation TechnologySoftware
Responsibilities
Main focus will be to pay close attention to, and help drive out repeat/chronic ATM’s within the assigned territory
Works closely with the Regional Operations Director/Field Service Manager for the territory to resolve chronic ATM’s. As well as improve overall efficiency of the territory
Responsible for engaging FSE’s within the territory to help educate, and come up with best practices
Implement new process to help local territory address complex/chronic issues
Work with internal and external support departments required. Individual will be responsible to bridge the gap between field/Level 3 internal teams
Pull daily ATM chronic activity reports
Responsible for coming up with solutions, and action plans to help resolve chronic ATM units within the assigned territory
Potential travel for work to areas outside your home geography where management deems necessary
Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning
Responsible for training local staff on best field practices. Proactively coaching team members to enrich knowledge in the field
Complete tasks as assigned by supervisor or applicable NHA staff members
Work independently with minimal supervision
As a representative of NHA, provide an extraordinary experience to our customers meeting their service obligation and demands
Maintain company property in good working conditions
Maintain a valid driver’s license
Responsible with company credit card
Follow all security procedures
As directed/needed:
Provide technical assistance for FSE’s
Train and mentor new hires
Assist with field audit/site visits
Perform random site/ATM inspections
Provide support to chronic ATMs
Performance review input of team members
Take the lead on Chronic tickets and insure completion
Other duties as assigned
Qualification
Required
May require an Associate's Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 4-6 years of experience in the field service
Have solid understanding of electronics and electro-mechanical equipment operation
Ability to use analog and digital voltmeters
Ability to use hand tools and carry heavy parts up to 80 lbs
Ability to work extended hours, including beyond assigned shift with no notice when required
Ability to travel to other areas of the country (30-40% travel may be required)
Ability to work all shifts, which may include weekend and holidays
On-Call duty required for all FSE position levels. Compensation is provided for On-Call duty
Maintain a valid driver's license
Responsible with company credit card
Follow all security procedures
Benefits
Compensation is provided for On-Call duty.
Company
Hyosung - North America
Hyosung is the only manufacturer of both ATMs and TCRs in North America.
501-1000 employees
H1B Sponsorship
Hyosung - North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (2)
2022 (1)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Kunoh Kim
Chief Executive Officer
Recent News
Dallas Innovates
2025-05-23
Google Patent
2025-05-17
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