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Applebee's Neighborhood Grill + Bar · 2 weeks ago

Applebee's Restaurant Systems Manager

Rhode Island, United States

Full-time

Hybrid

Mid Level

Flynn Group is the largest franchise operator in the world, and they are seeking a Restaurant Systems Manager for their Applebee's locations. The role involves providing first-level hardware and software support for restaurant systems, ensuring operational continuity, and assisting with new hardware installations and POS software support.

RestaurantsWine And Spirits

Responsibilities

Individual is 1st line of contact for Applebee’s Help Desk. Has specialized hardware and operating system knowledge. Includes understanding of network protocols and the ability to configure devices for network connectivity

Ability to manage appropriate response to customer issues

Installs PC's, Laptops, Printers and related hardware. Investigates hardware problems and performs all system hardware repairs as necessary. Performs advanced diagnostic testing. Major problems or repairs are directed to outside vendors as necessary. This requires detailed knowledge of PC hardware installation, repair, testing, and troubleshooting

Installs and configures new restaurant hardware. Also responsible for reviewing, monitoring and upgrading existing restaurant systems. Determines user specifications for hardware and software. Purchases or installs custom software to meet user needs. Installs new, and maintains existing hardware and software

Assist the Network Administrator/POS Manager in testing Application Software such as VPN connectivity and router installations. Assist Network Administrator in documentation of software settings

Installation and building of security systems

Installation of new televisions or other electronic devices the Market President may add

Ability to oversee and assist in hardware installations with Applebee's IT and A.I.I. Help Desk. Must maintain knowledge and understanding of POS Menu Files for each market Credit Card Software

Assist in Credit Card Software Testing, verify Hardware compatibility

Document hardware settings as necessary

Provide Support on all Flynn Applebee's Custom Applications

Provide 1st level support for Flynn Applebee's Applications to the unit managers as necessary

Maintain knowledge of Unit closing routines

Report database problems to the Developers and follow up on solutions

Responsible for maintaining restaurant openings checklist

Maintain and monitor stocking levels for spare equipment and supplies

Order supplies to maintain a par set by the POS Manager

Follow up on warranties and repairs done by vendors (such as printers)

Track and Monitor status of assigned tasks

Process invoices for stock and supplies

Takes all 1st level help desk calls from the AII Help Desk for Hardware issues. Will distribute 2nd level help desk calls to the appropriate personnel, i.e., POS Manager, Network Administrator or Application Developers

Contact A.I.I. Help Desk or Vendor Software Support Help Desks when units are dissatisfied with service to achieve resolution

Has entry level hardware knowledge. Includes understanding of POS Hardware, BOH Server Hardware and Internet Connectivity Hardware

Installs PC's and related hardware. Investigates hardware problems and performs minor system hardware repairs. Performs basic diagnostic testing. Major problems or repairs are directed to outside vendors as necessary. This requires basic knowledge of PC hardware installation, repair, testing, and troubleshooting

PC Repair and POS Equipment repair – repair and replacement of components such as hard drives, cooling fans, power supplies etc

Basic LAN/WAN knowledge – CAT5 wiring, 802.11 technology, testing, and troubleshooting

Must be on call during business hours

Work with Market Leader and Support Team to cover days off and vacation time

Flexible schedule that will vary weekly depending on special projects or equipment down. Hours may vary from week to week – 30 hours one week to 50+ another

Must be available for high priority on site visits while the restaurants are staffed

Must have the ability to work overnight and early morning hours as needed for the business

Must be available for travel within the Market and to the Support Center or other locations for Training

Must provide own vehicle with insurance and will receive a monthly auto allowance

Qualification

POS systemsMicrosoft WindowsPC hardware supportMicrosoft OfficeA+ CertificationDell Certified TechnicianMicrosoft Certified Desktop Support TechniciansNetwork protocolsTroubleshootingMultitaskingCommunication

Required

Strong knowledge and experience with restaurant operations as well as a good working knowledge of POS systems

Must be at an intermediate user level with Microsoft Office Products

Must be a good communicator

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Well organized with ability to multitask

Must be on call during business hours

Must be available for high priority on site visits while the restaurants are staffed

Must have the ability to work overnight and early morning hours as needed for the business

Must be available for travel within the Market and to the Support Center or other locations for Training

Must provide own vehicle with insurance and will receive a monthly auto allowance

Must be able to lift up to 50 pounds

Ability to stand for long periods of time

Should be able to maneuver and navigate ladders

Ability to work in dark, cramped spaces when needed

Preferred

A+ Certification is a plus

Dell Certified Technician is a plus

Microsoft Office Specialist Certification is a plus

Microsoft Certified Desktop Support Technicians (MCDSTs) is a plus

Benefits

Health insurance

401(k)

Vacation

Development opportunities

Company

Applebee's Neighborhood Grill + Bar

Glassdoor3.5

There's a lot to love about Applebee's! Founded more than four decades ago on the principles of exceptional value and family fun, Applebee’s Neighborhood Grill + Bar serves as America’s kitchen table.

Founded in 1980