River Oaks · 2 months ago
Sales and Marketing Coordinator
Rochester, MI
Full-time
Onsite
Entry Level
2+ years expRiver Oaks is a Cardinal Senior Living facility dedicated to providing quality care for its residents. They are seeking a Sales and Marketing Coordinator to assist in coordinating inquiries, tours, and admissions to ensure resident and family satisfaction.
Hospital & Health Care
Responsibilities
Identifies and screens prospective residents in both the acute and sub-acute community settings and respond to inquiries by potential residents, family, or placement agencies
Follows up on all referrals/inquiries for perspective residents in a timely manner
Coordinates internal and external sales processes consistent and aligned with the River Oaks marketing plan
Collaborates with the marketing team to identify improvements and develop solutions to address occupancy challenges
Schedules and handles all tours, meets with potential residents and their families to determine needs, provide solutions, overcome objections, and plan for move-in
Checks available room prior to tours for their presentability
Works with Director of Wellness and Executive Director to ensure appropriateness of admissions
Works with residents and families on the beginning stage of admission process to ensure efficiency of addressing their needs
Responsible for all census development and maintains census requirements as defined by budget
Communicates with Executive Director, daily, regarding census, referrals, and admissions
Acts as liaison between River Oaks and family members during the pre-admission and admission process
Upon admission, refers family members to appropriate Department Manager depending on specific need
Provides move-in and new resident information to appropriate team members
Responsible to ensure the completion of admission paperwork with the responsible party, family member, power of attorney or resident upon admission
Ensures the admission packet is completed in a timely manner (within 24 hours of admission) and that all forms are presented in a neat and organized manner
Prepares, maintains, and updates admissions forms packet and instruction booklet for staff to use
Develops and maintains effective professional relationships with hospital discharge personnel, Executive Directors, other healthcare centers, physicians, clinics, rehabilitation centers and home care agencies
Responsible to determine details which need to be accomplished to re-market the room (ex. walls patched and painted, carpet cleaned, curtains cleaned.) Works with Maintenance staff to see that repairs are finished in a timely manner
Assists and completes other projects as assigned by Executive Director and Operations Director
Attend and participates all meetings including marketing meetings, staff meetings, projects, special events, committees, and mandatory training as appropriate
Maintains knowledge of regulations and River Oaks standards to initiate and develop improved operations
Establishes and maintains relationships and contacts with various clubs, community organizations, and groups, give presentations as needed and act as representative of River Oaks
Assists in coordination of special events for River Oaks and the local community
Maintains professional affiliations and enhances professional growth and development, keeping abreast of latest trends
Follow all applicable state regulations
Qualification
Required
Valid Driver's License
High School Diploma or equivalent
Must be at least eighteen (18) years of age
Two (2) years' experience in a customer service-oriented profession
Two (2) years directly related experience working with the admissions, marketing, and/or sales
Ability to carry out admissions functions for a senior living environment
Working knowledge of referral process, reimbursement programs, personal care home regulations, admissions, and discharge procedures
Excellent customer service and speaking/presentation skills
Computer experience in Microsoft Excel, Word, and Outlook, etc
Ability to interpret complex standards and regulations and write concise reports and histories
Able to lift, bend, stoop, push, pull supplies, or furniture up to 50 pounds (may need to ask for assistance at times)
Able to complete the functions necessary to transport a resident in a wheelchair
Preferred
Bachelor's Degree in a related field of study or equivalent combination of education and directly related experience is preferred
Basic understanding of medical conditions, medications, and functional status for the population related to skilled and rehabilitation services
Benefits
Weekly Pay
Medical, Dental and Vision plans for you and your family
Voluntary Benefits including Life Insurance, Short Term Disability Insurance, etc.
Paid Time Off
Paid Holidays
401(k) with Company Match
Company
River Oaks
At River Oaks Senior Living, seniors can enjoy the type of lifestyle you desire.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase