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Living Spaces Furniture · 10 hours ago

Retail General Manager

Friendswood, TX

Full-time

Onsite

Mid, Senior Level

$86K/yr - $115K/yr

5+ years exp

Living Spaces Furniture is seeking a Retail General Manager to lead the entire store team to excellence in team member, guest, and financial outcomes. The role involves overseeing daily operations, implementing business strategies, and fostering a positive employee culture while ensuring customer satisfaction and meeting financial goals.

FurnitureRetail

No H1B

Responsibilities

Ensure the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations

Ensure that coverage is scheduled to optimize productivity and efficiency

Lead the retail store teams ensuring channel strategy is successfully executed and deliver on meeting sales and profit goals and customer satisfaction goals

Drives profitable outcomes by ensures execution of the Sales Leadership and Operations Standard Work

Creating a culture of a “Guest First” mentality by measuring guest feedback, in store engagement with guest, and guest satisfaction tools/social media reviews

Able to change current reality through gap management and by creating business plans for people and processes

Collaborate with Regional Director, Corporate Retail Operations, and cross functional Corporate partners to develop an effective customer service strategy that builds brand awareness, engagement, and education while driving sales and brand content

Collaborate and execute strategic opportunities for the store, work cross functionally to develop concepts or processes, and create plans to execute the strategies within each department

Aligns strategies with the company and division OKRs to ensure the store meets or exceeds planned goals and key results

Prepares and executes a talent management plan through a 4 ½ box and succession planning strategy

Recruit, lead and develop all team members and develop a culture of passionate, high performance teams

Host ongoing talent conversations that develop leadership skills to build store “bench”

Act as a Leadership Champion, to change current reality through personal leadership and leadership performance management

Inspire and guide through coaching, mentoring and leading by example

Set clear expectations and hold teams accountable for performance results

Manage budget, resources, staffing, and operations in accordance with business priorities

Owning the P&L and making financial decisions for company and store profitability

Ensure brand presentation is executed in the store as defined by the Style Guides

Driving for results by developing dedicated focus around SOP’s, retail processes and procedures

Engage the store TEC teams, helping to develop plans and strategies that drive employee engagement

Partner on community efforts to promote the brand

Open and close the store as needed, including securing the building, enabling and disabling the alarms

Qualification

Retail ManagementCustomer Service StrategyFinancial ManagementMicrosoft OfficeTalent ManagementCoachingTeam DevelopmentLeadership SkillsMentoring

Required

Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, retail management, sales, merchandising, or related field required

5 years experience in direct customer interactive environment required

3 years of management experience required

Equivalent combination of education and experience will be considered

Proficient in Microsoft Office including Word, Excel, and PowerPoint

Manage the store leadership team within the assigned region

Develop and execute the company's business strategies in order to attain the goals of the board and shareholders

Provide strategic advice so direct reports will have accurate view of the market and the company's future

Prepare and implement comprehensive business plans to facilitate

Ensure company policies and legal guidelines are communicated all the way from the top down in the company and that they are followed at all times

Communicate and maintain trust relationships with shareholders, business partners, and authorities

Able to delegate responsibilities and supervise the work of direct reports providing guidance and motivation to drive maximum performance