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Frontier Bank · 1 week ago

Assistant Branch Manager, Community Banking Officer

Round Rock, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

Frontier Bank of Texas is seeking an Assistant Branch Manager, Community Banking Officer to oversee the daily operations of a full-service branch. The role involves managing customer relationships, promoting bank products, and ensuring compliance with banking regulations while leading the branch team.

BankingFinancial Services

Responsibilities

Demonstrates Frontier Bank of Texas values: HONESTY, LOYALTY, DEPENDABILITY, LEADERSHIP, COMMUNITY, RESPECT

Delivers an exceptional customer experience by building relationships through proactive outreach and proposing appropriate products, services, and digital solutions

Understands and effectively demonstrates branch sales, customer service and retail operational functions

Demonstrates knowledge in banking, retail consumer lending, business banking, sales, customer service, operations, and process management

Develops and maintains superior working knowledge of the Bank's products and services

Assists customers with opening new accounts, completing service requests, and submitting credit applications

Exercises awareness regarding suspicious activity, money laundering, fraudulent behavior and reports all incidents according to the Bank’s policies and procedures

Performs job functions in compliance with all Bank policies and federal, state, and local laws and regulations as applicable to the position, including, but not limited to BSA/AML (Bank Security Act/Anti-Money Laundering), OFAC (Office of Foreign Assets Control) and GLBA/privacy rules (Gramm-Leach-Bliley Act)

Collects deposits, maintains customer contact records and generates the proper disclosure forms

Increases consumer awareness of the technology available through the Bank’s products and services and provides instruction and demonstration on how to properly use these technologies

Generates new business through educating and cross selling the Bank’s products and services

Accurately and effectively solves client complaints, questions, and problems in a timely manner

Supports all branch supervisory functions including branch settlement, teller balancing, and ATM settlement

Monitors and places hold on accounts with uncollected funds

Completes audit reviews and assists with branch monthly audit reports

Orders branch cash and ATM cash orders for delivery

Places customer foreign currency orders

Prepares domestic and foreign wire transfers for clients adhering to both the customers’ instructions and the Bank’s policies and procedures

Grants client’s access to safe deposit boxes and controls vault access according to the Bank’s security policies and procedures. Assists in maintaining all dual-control logs

Maintains a position of trust and responsibility by keeping all employee and customer information confidential and secure

Contributes to a team environment by answering incoming telephone calls and lending expert assistance

Meets and exceeds assigned individual referral goals

Determines appropriate individual, line of business or vendor partner to fulfill complex sales opportunities and follows through with all parties to ensure customer satisfaction

Completes outbound customer calls as needed to support sales and service

Hosts appointments scheduled by customers, branch staff or walk-in customers and prospects

Completes all required annual training and seeks opportunities for continuous professional development

Empowers the team to make sound decisions

May perform duties of Loan Officer, Personal or Relationship Banker, or other operational positions

Effectively works with teams inside and outside of a branch environment

Actively seeks to acquire, service, and retain new and meaningful household and business relationships for Frontier Bank

Knows or seeks to learn how to ask appropriate questions to open conversations that lead to strong relationships with our customers, prospects, and communities

Prospects for new small business, not-for-profit, public, and household relationships

Uses and commits to leverage advanced prospecting tools, including our S&P Global and Vertical IQ solutions

Knows and sells our advanced Digital Banking solutions, including all our top-rated Treasury Management products, mobile, online, debit cards, credit cards, and related services

Performs all sales and service duties related to onboarding new customers and deepening relationships with existing customers

Opens and onboards new deposit accounts and related services

Engages in a needs-based approach to determine client needs and responds with solutions that fit those needs

Mentors and cross-trains Community Banking Representatives and Community Bankers

Partners with other Portfolio Managers to source and win business, including new deposits, loans, and related services

Actively seeks participation in community events, CRA activities, and other opportunities to represent Frontier Bank with distinction

Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff

Develops clear goals for the team to drive results and empowers the team to make sound decisions

Provides coaching and performance appraisals to measure individual growth and achievement

Manages position changes within the team for disciplinary actions or promotions, and within the guidelines provided by leadership, delegates salary adjustments and bonuses

Participates in community events and represents the bank with distinction

Effectively works with teams inside and outside of a branch environment

Qualification

Banking experienceCustomer serviceSales managementFinancial analysisMicrosoft OfficeTeam leadershipCoachingCommunity engagementCommunication skillsProblem-solving

Required

College level course work and/or a degree in finance, business management, and/or accounting, or equivalent training, is highly encouraged

Individuals with at least 5 years of banking experience that enjoys talking to people inside and outside of the bank about their personal and financial goals will be prioritized

The individual must be able to articulate, communicate, and display all Frontier Bank values

The ability to read, analyze, and interpret technical journals and literature, laws and regulations and legal documents and can effectively and accurately respond to common inquiries from customers, regulatory agencies, members of the community, shareholders, and others

The ability to professionally communicate verbally and in writing to various audiences, including prospects, customers, shareholders, the Board of Directors, Executives, and other stakeholders is required

The individual directly supervises the branch team and carries out supervisory responsibilities in accordance with the bank's policies and governance

This role requires the ability to define and solve problems, collect data, establish facts, and draw valid conclusions

The selected individual must possess a working knowledge of Microsoft Word, Excel, and PowerPoint

The selected individual will have the desire to leverage advanced software solutions, including our CSI platform, Sageworks/Abrigo and our CRM tools

The selected individual will effectively leverage Microsoft Outlook and Teams to manage time, email communications, virtual/phone meetings, internal communications, in-person appointments

Candidates must possess a valid Texas driver's license and maintain personal vehicle insurance that meets the state's minimum requirements

A satisfactory driving record is essential

Reliable, insured personal transportation is required for commuting to assigned branch locations, attending client meetings, and participating in community events