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Town Pump Company · 2 weeks ago

HOTEL ASSISTANT MANAGER

Columbus, MT

Full-time

Onsite

Mid, Senior Level

Town Pump, Inc. is a growing company seeking a motivated Hotel Assistant General Manager who embodies their mission of genuine hospitality. The role involves assisting the General Manager with property operations, staff management, and ensuring top-level customer service while maintaining the hotel's operational standards.

E-CommerceOil and GasRetail

Responsibilities

Perform duties to effectively assist the General Manager will all property operations in accordance with Town Pump and brand operational standards

Interact with guests, co-workers, and management in a courteous, professional manner. Must maintain a high degree of pride in job performance

Maintain a professional business image while representing the company

Complete all required company and brand-specific training and/or certifications in a timely manner

Model and supervise staff’s guest service and hospitality practices

Assist the General Manager with hiring, training, performance management, conflict resolution, discipline, and termination of team members as required

Demonstrate and communicate an understanding of profitability

Assist the General Manager in daily operations including but not limited to: balancing cash and credit card before closing of shift, overseeing order and maintenance of inventory control, ensuring secure room and master key control at all times, overseeing daily and preventive maintenance program, ensure property as attractive curb appeal and exterior cleanliness, oversee groups, meetings and special events to ensure top-level customer service and repeat business, assist in scheduling staff, assist in responding to guest reviews and maintaining online reputation management; assist with sales effort at the hotel to include outside sales calls, finding sales leads internally as well as externally, attending community events such as Chamber Meetings and assisting Regional Director of Sales with ongoing sales efforts

Report all known issues with services, equipment, and property; ensure work orders are in place

Practice safe working conditions for all employees and guests under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens

Maintain familiarity will all emergency procedures regarding accidents, fire, bomb threats, phone, internet, security, and illness of guests

Assume responsibility in any department where a heavy workload exists, and completes the General Manager’s duties in his/her absence

Maintain a high level of confidentiality of employee, guest, and company information per Town Pump expectations

Qualification

Guest serviceHospitality managementPerformance managementSales skillsTeam trainingProfessional imageEmergency proceduresConflict resolution

Required

perform duties to effectively assist the General Manager with all property operations in accordance with Town Pump and brand operational standards

interact with guests, co-workers, and management in a courteous, professional manner

maintain a high degree of pride in job performance

maintain a professional business image while representing the company

complete all required company and brand-specific training and/or certifications in a timely manner

model and supervise staff's guest service and hospitality practices

assist the General Manager with hiring, training, performance management, conflict resolution, discipline, and termination of team members as required

demonstrate and communicate an understanding of profitability

assist the General Manager in daily operations including but not limited to: balancing cash and credit card before closing of shift, overseeing order and maintenance of inventory control, ensuring secure room and master key control at all times, overseeing daily and preventive maintenance program, ensure property has attractive curb appeal and exterior cleanliness, oversee groups, meetings and special events to ensure top-level customer service and repeat business, assist in scheduling staff, assist in responding to guest reviews and maintaining online reputation management; assist with sales effort at the hotel to include outside sales calls, finding sales leads internally as well as externally, attending community events such as Chamber Meetings and assisting Regional Director of Sales with ongoing sales efforts

report all known issues with services, equipment, and property; ensure work orders are in place

practice safe working conditions for all employees and guests under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens

maintain familiarity with all emergency procedures regarding accidents, fire, bomb threats, phone, internet, security, and illness of guests

assume responsibility in any department where a heavy workload exists, and completes the General Manager's duties in his/her absence

maintain a high level of confidentiality of employee, guest, and company information per Town Pump expectations