CrewBloom · 2 months ago
Customer Service Represetative
United States
Full-time
Remote
New Grad, Entry LevelCrewBloom is a company that focuses on providing excellent customer support, and they are seeking a highly skilled Triage Technician. In this role, you will manage fast-paced inbound support calls, guiding customers through initial troubleshooting with exceptional call control and clarity.
Business DevelopmentConsulting
Responsibilities
Manage fast-paced inbound support calls
Lead customers—often non-technical users and senior citizens—through initial troubleshooting
Follow established scripts and procedures precisely
Maintain customer engagement and prevent escalations to onsite or local repair shops
Work closely with an assisting technician based in the Philippines for longer remote repair processes
Ensure reliability, punctuality, and strict adherence to company methods
Qualification
Required
highly skilled in managing fast-paced inbound support calls
ability to lead customers through initial troubleshooting
exceptional call control
patience and clarity in communication
ability to follow established scripts and procedures precisely
maintain customer engagement
prevent escalations to onsite or local repair shops
reliability and punctuality
strict adherence to company methods
Company
CrewBloom
CrewBloom is a remote recruitment agency
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kate Ringcodan
Co-Founder
Recent News
Company data provided by crunchbase