GT Independence ยท 1 day ago
Contact Center Support Specialist
High Point, NC
Full-time
Onsite
New Grad, Entry Level
$17.50/hr - $17.50/hrGT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. As a Contact Center Support Specialist, you will work on a team to deliver great customer service over the phone to individuals self-directing their care and other stakeholders.
Financial ServicesHome Health CareMedicalService Industry
Responsibilities
Make and receive phone calls to support external and internal stakeholders
Enter information into databases, such as a call log, for effective record keeping
Prepare and send documents via DocuSign or email
Ensure the proper naming and saving of documents in the document management system
Assist customers in returning documents
Manage DocuSign accounts and support issues from the operations staff and customers
Ensure all compliance standards are met for audit purposes
Timesheet reviewing and time tracking
Accurately and efficiently complete payroll checklists for assigned agencies
Work with your team leader to identify strategies for reducing errors
Collaborate with your team to resolve rejected timesheet issues
Qualification
Required
High School Diploma or GED required
Make and receive phone calls to support external and internal stakeholders
Enter information into databases, such as a call log, for effective record keeping
Prepare and send documents via DocuSign or email
Ensure the proper naming and saving of documents in the document management system
Assist customers in returning documents
Manage DocuSign accounts and support issues from the operations staff and customers
Ensure all compliance standards are met for audit purposes
Timesheet reviewing and time tracking
Accurately and efficiently complete payroll checklists for assigned agencies
Work with your team leader to identify strategies for reducing errors
Collaborate with your team to resolve rejected timesheet issues
Preferred
Associate degree preferred
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance
Company
GT Independence
GT Independence is a Family-Owned Company.
Founded in 2004
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2025-11-18Private Equity
Leadership Team
John Carmichael
Chief Executive Officer
D. Pearl Barnett
Chief Operating Officer
Recent News
2025-11-20
2025-11-19
Company data provided by crunchbase