Function Health · 1 day ago
Support Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expFunction Health is dedicated to early cancer detection through AI-powered Full Body MRI screenings. As a Support Engineer, you will ensure the reliability of web platforms, investigate production issues, and collaborate with cross-functional teams to enhance the cancer-screening experience.
Medical DeviceHealthcareWellnessHealth CareHealth DiagnosticsMedicalPersonal Health
Responsibilities
Join a passionate and collaborative team dedicated to groundbreaking health solutions
Triage, reproduce, and investigate production issues across the stack (application logs, metrics/traces, database queries, and code)
Own incident mitigation: validate impact, implement safe configuration changes or code fixes, coordinate rollbacks when needed, and confirm recovery
Collaborate closely with product, engineering, operations, and medical teams to translate real-world issues into clear technical actions and member-safe outcomes
Define high-quality backlog tickets for issues that need scheduled work: repro steps, impact, suspected component(s), acceptance criteria, and priority recommendation
Create and maintain runbooks and troubleshooting guides; proactively eliminate recurring issues through automation and “fix-forward” improvements
Drive continuous improvement through better observability, performance tuning for key workflows, and stronger operational practices
Contribute to post-incident follow-ups (timeline, contributing factors, prevention tasks) and help improve our incident response process
Qualification
Required
2+ years in a technical support, production engineering, backend, or full-stack role (or equivalent) with hands-on production debugging experience
Comfortable reading and making changes in production codebases (bonus if you've worked with ASP.NET Core / C#)
Working knowledge of modern JavaScript/TypeScript frontends and backend APIs in production environments
Strong SQL fundamentals (ideally SQL Server): investigate issues safely and efficiently and understand performance basics
Familiarity with operating workloads in a cloud environment (Azure preferred), including deployments, monitoring, and rollback strategies
Excellent written & verbal communication and a bias for collaboration in a cross-functional, Agile environment
A strong sense of ownership: you can take an issue from 'something's wrong' → 'here's what it is' → 'here's the fix or the right backlog ticket.'
Preferred
Experience with DICOM, HL7/FHIR, or other healthcare standards
Background in security & compliance (HIPAA, SOC 2)
Experience with incident management practices (on-call rotations, severity definitions, postmortems) and observability tooling
Benefits
Stock options.
Comprehensive health, dental, and vision plans for you and your family.
Flexible work environment.
Team off-sites and wellness initiatives.
Competitive vacation policy.
A culture that emphasizes continuous learning and personal growth.
Company
Function Health
Function Health is a health platform offering lab tests to help individuals monitor their health.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$354MKey Investors
RedpointAndreessen HorowitzPari Passu Venture Partners
2025-11-19Series B· $298M
2024-06-25Series A· $53M
2023-12-31Seed
Leadership Team
Neil Shah
Chief Operating Officer
Recent News
TheRecursive.com
2026-01-24
Med-Tech Insights
2026-01-16
Company data provided by crunchbase