Function Health · 1 day ago
Support Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expEzra is dedicated to early cancer detection through AI-powered Full Body MRI screenings. As a Support Engineer, you will ensure the reliability of web platforms, investigate production issues, and collaborate with various teams to enhance the user experience and improve incident response processes.
Health CareHealth DiagnosticsMedicalPersonal Health
Responsibilities
Join a passionate and collaborative team dedicated to groundbreaking health solutions
Triage, reproduce, and investigate production issues across the stack (application logs, metrics/traces, database queries, and code)
Own incident mitigation: validate impact, implement safe configuration changes or code fixes, coordinate rollbacks when needed, and confirm recovery
Collaborate closely with product, engineering, operations, and medical teams to translate real-world issues into clear technical actions and member-safe outcomes
Define high-quality backlog tickets for issues that need scheduled work: repro steps, impact, suspected component(s), acceptance criteria, and priority recommendation
Create and maintain runbooks and troubleshooting guides; proactively eliminate recurring issues through automation and "fix-forward" improvements
Drive continuous improvement through better observability, performance tuning for key workflows, and stronger operational practices
Contribute to post-incident follow-ups (timeline, contributing factors, prevention tasks) and help improve our incident response process
Qualification
Required
2+ years in a technical support, production engineering, backend, or full-stack role (or equivalent) with hands-on production debugging experience
Comfortable reading and making changes in production codebases (bonus if you've worked with ASP.NET Core / C#)
Working knowledge of modern JavaScript/TypeScript frontends and backend APIs in production environments
Strong SQL fundamentals (ideally SQL Server): investigate issues safely and efficiently and understand performance basics
Familiarity with operating workloads in a cloud environment (Azure preferred), including deployments, monitoring, and rollback strategies
Excellent written & verbal communication and a bias for collaboration in a cross-functional, Agile environment
A strong sense of ownership: you can take an issue from 'something's wrong' → 'here's what it is' → 'here's the fix or the right backlog ticket.'
Preferred
Experience with DICOM, HL7/FHIR, or other healthcare standards
Background in security & compliance (HIPAA, SOC 2)
Experience with incident management practices (on-call rotations, severity definitions, postmortems) and observability tooling
Benefits
Stock options.
Comprehensive health, dental, and vision plans for you and your family.
Flexible work environment.
Team off-sites and wellness initiatives.
Competitive vacation policy.
A culture that emphasizes continuous learning and personal growth.
Company
Function Health
Function Health is a health platform offering lab tests to help individuals monitor their health.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$354MKey Investors
RedpointAndreessen HorowitzPari Passu Venture Partners
2025-11-19Series B· $298M
2024-06-25Series A· $53M
2023-12-31Seed
Leadership Team
Neil Shah
Chief Operating Officer
Recent News
Crunchbase News
2025-12-10
2025-12-04
Company data provided by crunchbase