GoTab · 2 weeks ago
opsi Customer Success Associate
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expGoTab Inc is a growing restaurant technology company focused on transforming how restaurant professionals operate daily. They are seeking a highly motivated Customer Success Specialist to manage relationships with restaurant clients, providing onboarding, technical support, and training to drive adoption and success of their platform.
Consumer SoftwareE-CommerceHospitalityMobile PaymentsPoint of Sale
No H1B
Responsibilities
Serve as the primary contact for opsi restaurant partners and venues
Establish, grow, and manage relationships with new and existing customers throughout their journey
Act as an advocate for opsi in each relationship to drive adoption, retention, and expansion opportunities
Design, launch, and manage successful and timely rollouts at partner restaurants
Provide technical support and troubleshooting to restaurant operators where and when needed, resolving issues efficiently under pressure
Function as a product expert and technical communications resource for clients
Train restaurant staff on platform features and best practices to maximize value
Cross-train customer success teams on opsi platform functionality to scale support capabilities
Contribute to continuous improvement efforts based on customer feedback, informing product usability and performance enhancements
Support the technical team and end-users as needed to ensure seamless operations
Qualification
Required
2+ years of customer-facing experience in customer success, hospitality management, or restaurant operations (restaurant management experience with guest-facing responsibilities strongly preferred)
Problem-solver with ability to work efficiently under pressure and manage multiple priorities simultaneously
Technical aptitude and desire to learn deep technical aspects of the opsi product (background in customer success for SaaS a huge plus)
Excellent communication skills and remote collaboration experience - you like talking to people and maintain strong relationships
Excellent organization and time management skills to handle a portfolio of restaurant accounts effectively
Quick learner with a go-getter attitude - curious and comfortable working in an unstructured, entrepreneurial environment
Coachable and interested in personal development - eager to grow within a company that emphasizes internal promotions
Enthusiastic about hospitality tech and diving into the world of restaurant technology
Self-motivated with ability to work independently in a remote environment
Preferred
CRM platform experience preferred but not required
Benefits
Comprehensive benefits including 401(k)
Unlimited paid time off plus dedicated sick leave
$100 monthly dining credit to spend at GoTab partner locations—stay connected to the industry you serve!
Remote-first culture with flexible schedule
Growth opportunities - clear path to team lead roles as we scale; we reward top performers with opportunities to move into more senior positions
Mission-driven work - make a tangible impact on restaurant professionals' daily operations
Small team, big impact - join the ground floor of a growing company where your voice matters
Restaurant industry focus - build deep expertise in a dynamic, resilient industry you're passionate about
Company
GoTab
GoTab provides comprehensive solutions for retail and restaurant commerce.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$24.2MKey Investors
Truist Ventures
2023-08-01Series A· $18M
2021-12-01Convertible Note· $0.2M
2020-09-16Seed· $6M
Leadership Team
Daryoush Mansouri
Chief Technology Officer
Recent News
2025-02-13
Company data provided by crunchbase